Information Technology Technical Business

Tabitha J. Edwards

McKinney, TX *****

Cell: 214-***-****

Email: *****************@*****.***

Career Overview

Dedicated and results-driven professional with over 30 years of experience in the telecommunications and information technology industries. Proven ability to manage billing, invoice applications, systems support, and customer relations with a focus on delivering high-quality solutions. Strong communicator with a positive, professional demeanor, adept at resolving problems and inspiring team collaboration. A natural leader who thrives in dynamic environments and is committed to continuous professional growth.

Key Qualifications

Over 30 years of experience in Information Technology, specializing in billing and invoice applications, systems support, and cost-saving initiatives across major telecommunications platforms.

Strong leadership, communication, and presentation skills; effective team player with a keen attention to detail and an ability to adapt to diverse work environments.

Expert in analyzing complex issues and providing prompt, effective solutions, especially in high-pressure and fast-paced settings.

Extensive experience with Amdocs Ensemble, Telegence, Oracle, SQL, UNIX, and other database tools, delivering technical support, system upgrades, and migrations for large-scale wireless billing systems.

Adept at developing strong relationships with internal and external business partners, and skilled in issue management and mitigation.

Highly knowledgeable in compliance and regulatory requirements in all areas of operations.

Technical Skills

Applications & Systems: Telegence (Amdocs Ensemble), Clarify/CRM, Remedy, CSM, BRAT, SOA, Oracle I/II, PeopleSoft, SalesForce, Webtrax, Oracle, Scopus, and more.

Databases & Tools: SQL/SQL Plus, TOAD, Microsoft Access, UNIX, Shell Scripting, MS Office Suite (Word, Excel, PowerPoint, Teams), WebEX, Zoom.

Systems: Fleet Locate, Shop Connect, Thermo King, TracKing, Good Year, Lexus Nexus, Stone Eagle, MicroBilt, IBOSS, GIACT, Pathways, and others.

Technologies: Windows, MS Office 365, Webtrax, Ops Connect, Stratus, Oracle Database, and more.

Professional Experience

Premier Trailer Leasing – Plano, TX

Logistics Coordinator (Dec 2023 – Present)

Analyze and resolve transportation issues by creating service calls and billing upon completion.

Manage vendor relationships, including payables and onboarding new vendors.

Provide customer support for complex inquiries and escalated issues, ensuring timely resolutions.

Collaborate with cross-functional teams to identify and address operational challenges.

Proficient with web-based portals like Fleet Locate, Thermo King, and others to manage operations.

Intuit Payment Solutions/KForce – Plano, TX

Risk Management Analyst (Apr 2023 – Oct 2023)

Investigated and resolved fraud and financial risk issues, ensuring compliance with risk protocols.

Conducted customer outreach to validate transactions and escalate fraudulent activities.

Analyzed data to identify emerging fraud trends, contributing to the development of fraud prevention measures.

Collaborated with internal teams to mitigate risks and enhance fraud detection capabilities.

Certegy – Clearwater, FL

Fraud Investigator and Analyst (Sept 2022 – Dec 2022)

Performed statistical analysis on large datasets to identify fraud trends and develop prevention strategies.

Responded to fraud-related inquiries from law enforcement, merchants, and consumers.

Developed fraud rules and reports to minimize loss and improve fraud detection processes.

ForeSight Services Group – McKinney, TX

Claims Administrator, Payment Process Specialist, Data Entry Production Analyst (Nov 2021 – Sept 2022)

Acted as a Subject Matter Expert (SME) for claims, ensuring accurate and timely resolution of all claims-related issues.

Processed invoices, managed payment discrepancies, and maintained accurate customer accounts.

Assisted in data entry and office support tasks to enhance overall operational efficiency.

AT&T/KForce – Dallas, TX

Marketing Billing Operations Analyst (Sept 2016 – Mar 2020)

Managed billing operations for military/first responder discounts, mobile share customers, and multi-line discounts.

Collaborated with Uverse/DirecTV teams to ensure accurate billing for various customer segments.

Executed technical tasks such as data provisioning for iWatch/Wearables and Data Free TV customers.

AMDOCS/AT&T – Richardson, TX

IT Production Support, Business Operations Analyst (Apr 2005 – Feb 2016)

Led a team of onsite and offshore employees to support client-facing applications, including billing, audit, and operations areas.

Provided technical expertise in Oracle database management, SQL, and application support.

Collaborated with cross-functional teams to identify, analyze, and resolve technical issues impacting business operations.

SBC – Richardson, TX

Bill Audit Manager (Oct 2003 – Apr 2005)

Managed large-scale billing audits for SBC's business clients, ensuring billing accuracy and resolving discrepancies.

Collaborated with tax compliance and credit teams to ensure correct invoicing and prevent over/under-billing.

MCI – Richardson, TX

Senior Auditor/Quality Assurance (Aug 1999 – Aug 2003)

Audited billing and credit requests, ensuring all orders were entered correctly and escalated accounts were resolved.

Provided technical support for corporate customers and resolved issues related to phone lines and calling cards.

Education

Chenier Business College – Beaumont, TX

Associate of Business Administration (1989)

Certifications & Training

Unix Shell Scripting & Sybase Administration

Oracle DBA & SAP Program

SQL & PL/SQL Programming

Agile Methodologies (SCRUM)

Core Skills

Communication & Collaboration

Project Execution & Problem-Solving

Leadership & Mentorship

Customer Service & Issue Resolution

Data Analysis & Reporting

Training & Development

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