General Manager Customer Service
Resume:
Katrina
VanKuilenuburg
General Manager
Contact
49348
***************@*****.***
Objective
I am seeking an opportunity to work from home and to expand my skills and contribute to company success. I am considered an ethical, detail oriented and hardworking employee. I’m a dedicated professional who demonstrates strengths in customer service, time management and trend tracking. I also have excellent verbal and written communication skills with a strong background cultivating positive relationships that exceeds goals. I can work strongly with a team or independently.
Education
University of Phoenix (online)
Grand Rapids, MI
Bookkeeping/ Accounting
Wayland Union High School
Wayland, MI
General Course of Study
(GED)
Experience
September 2020 - Current
General Manager • Towneplace Suites by Marriott / Red Roof Inn Grand Rapids/Wyoming MI
• Oversee all operations of the hotel to ensure brand standards are followed
• Payroll, prepared bills, inventory and ordering of supplies
• Prepared team schedules with focus on maintaining optimal employee coverage for business needs
• Resolved employee, customer and vendor issues using strong conflict mediation and problem-solving abilities
• Guaranteed top-notch customer service standards and memorable customer experiences for every guest.
•
August 2015 – September 2020
Resistance Welder / Recco Products Wayland, MI
• Read blueprints and used various measuring tools such as calipers
• Fabricated and joined required pieces to finalize parts
• Informed leader about discrepancies for creation of Corrective Action Request (CAR) to prevent future
problems
• Achieved long lasting welds using proper technique and materials selected
August 2014 – December 2014
Warehouse shipping Clerk / Spartan Nash Byron Center, MI
• Used computers to generate shipping labels and update inventory
• Checked goods received against purchase orders or invoices
• Compiled orders for the selectors to select
• Generated work orders, bills of lading and packing slips using software
August 2004 – April 2014
General Manager / BHG Hotels (Multiple Brands same company) Grand Rapids, MI
• Oversee all operations of the hotel to ensure brand standards are followed
• Payroll, prepared bills, inventory and ordering of supplies
• Prepared team schedules with focus on maintaining optimal employee coverage for business needs
• Resolved employee, customer and vendor issues using strong conflict mediation and problem-solving abilities
• Guaranteed top-notch customer service standards and memorable customer experiences for every guest.
Skills
• Loss Prevention
• Employee Training
• Attention to Detail
• Customer Service
• Risk Management
• Business Administration
• Operations Oversight
References
[Available upon request.]
Contact this candidate