Software Quality Assurance Analyst / Tester

JAVED AHAMED

Software QA Analyst

*************@*****.***

Professional summary

Skilled and self-driven IT professional with extensive knowledge of software quality assurance, software testing of client/server and web-based / E-commerce / Mainframes applications. Bringing over 8 + years of experience to include multi-layered testing environments utilizing the Waterfall and agile scrum software development processes across multiple operating systems.

Experience in performance testing complex J2EE, SOAP, SOA and Mobile Applications

Working experience on SAP for Retail Applications and Strong knowledge of Software Development Life Cycle (SDLC), Testing Methodologies and Techniques

Solid knowledge in defining and developing the QA process documents like STLC (software testing lifecycle) and metrics for risk assessment

Strong experience in developing Test Plans and Test cases using requirements and design documents while specifying Testing Overview, Approach, Strategy, Scope, Roles and Responsibilities.

Good understanding of Rational Unified Process (RUP) for project management.

Extensively used HP Application Lifecycle Management (ALM) for test management

Extensive working knowledge in UNIX, WINDOWS and z/OS platforms.

Excellent interpersonal and customer relational Skills. Proven communication, presentation Skills and Leadership Qualities.

Technical Skills:

Operating Systems: MS-DOS, UNIX, Sun Solaris, Windows 9x and Windows NT/2000

Languages : C, C++, PERL, Python, JAVA, SQL, UNIX Shell scripting

RDBMS: Oracle, MS SQL Server, Informix and DB2

Application Servers: WebLogic Server, Tomcat, IBM WebSphere, Tuxedo and SAP

Web Technologies: HTML, ASP, Java Script, Java Servlets, JSP, FrontPage and IIS

Packages : MS-Office, MS-Access, MS-Excel, and MS-Project

Testing Tools: Selenium, Web driver, JIRA, Rational Clear quest, TestRail,

SOAPUI,Azure Devops, HP ALM

Other Technologies: Salesforce,

Professional Experience

Tokio Marine North America Services (TMNAS) Philadelphia,PA - Jan 2023 - Present

QA Engineer / Analyst (Contract)

Tokio Marine North America Services provides professional services supporting the insurance operations of Tokio Marine Group Companies. Involved in Insurance Policy admin system implementation module

Review the Project Charter, Scope and Requirements and develop the high-level Test Strategy for Functional Testing including Disaster Recovery and Failover Testing.

Involved in reviewing the SOWs from vendors and providing feedback on deliverables related to testing and methodologies they use.

Led manual and automated testing efforts to ensure comprehensive coverage of user stories, using tools such as Selenium and JIRA to track defects and progress

Developed testing scripts using SOAPUI and XML for validation of data

Involved in writing Test Execution Plan and Test Scripts for the new business requirements and new functionality Use Cases.

Assisted in coordination and project management tasks for Database Migration Projects that are migrated from on-prem to cloud infrastructure

Experience in writing and running SQL scripts for oracle using TOAD to validate the expected results.

Conduct Daily and Weekly standup scrum calls and retrospective meetings to get status updates, blockers and issues that need senior management attention

Responsible for reviewing the test plans and test cases from individual applications teams and provide feedback and comments.

Performed End to End testing, Cross browser testing of insurance Policy admin system

Coordinated With all stakeholders including end users, business team. IT supports teams to understand compatibility levels of application in use and validate the new upgradation

Responsible for identifying the projects that can be automated based on the number of changes happen to an application over time, cost of maintenance of automation scripts and return of investment

Attended Business meetings to identify the requirements and create functional specification documents for testing the multiple applications, as well as preparation and execution of Product backlog items, Test Cases according to the business analysis document in DevOps

Involved in the Transformation of non-agile teams into Agile SAF Methodology and adopted Scrum Approach and validated iOS mobile app using TestFlight •

Performed Error management, re-testing of corrected defects. Coordinated with development and QA teams to track the defects for closure.

Maintained and troubleshoot test scripts • Conducted GUI, Functional, Integration, User Acceptance and Regression Testing and logged the defects in the defect tracking tool JIRA

Designed test frameworks, streamlining QA workflows and boosted testing efficiency through script development.

Build and maintaining automated test suites and test scripts using tools such as Selenium WebDriver, Selenium RC, Selenium -IDE, Selenium Grid in Java

Involved in Verification and validation of testing by querying oracle database using SQL

Corporate Services Company (CSC) Delaware Nov 2021 - Oct 2022 UAT Test Analyst

The CSC Customer Connect Project includes consolidating and migrating customer centric legacy/current applications into the Salesforce platform to have seamless cross-channel customer experiences and providing employees with best-in-class lead, contact and case management capabilities.

Prepared Traceability matrix and GAP Analysis documents to identify GAP between Test cases and Requirements

Involved in developing Test Scripts using Selenium for regression testing

Hands on exposure on Admin Activities on Salesforce Platform to create test users, assign permissions, enable debug logs and analyze the debug logs for any issues.

Worked closely with all UAT teams to execute end-to-end tests and analyzed the application as per user perspective

Analyzed the functional specification document for preparation and execution of Test Scenarios according to the business analysis document

Tested Web Services, Validated Request and Response XML, SOAP Calls, Restful calls and WSDL using SOAPUI, POSTMAN tools in Agile environment

Closely work with development teams in troubleshooting performance issues and application tuning.

Followed agile methodology and attended daily standup sprint meetings, involved in capacity planning, estimating the enhancements & user stories

Involved in continuous integration and deployment (CI/CD) pipelines and their integration with automated tests

I tested both Android and IOS mobile applications using Appium tool with ESPRESSO and XCUITest Frameworks.

Involved in Utilizing JMeter for services testing during Early Performance Testing Cycles, also scripts were integrated with Jenkins to facilitate the continuous performance validation for each deployment.

Involved in Developing and executing LoadRunner scripts using various protocols like Web/HTTP(using JSON), SOA/Web services

Responsible for reviewing/gathering Functional requirements, test planning, scripts design/review, analyzing test results and providing sign-off.

Performed bug analysis, Error management and validations on UAT environment and provided test results to the Client

Coordinated with development and QA teams using JIRA to track the defects for closure • Participated in JAD Meetings with Stake holders and performed end to end Testing • Executed all kinds of End-to-end Scenarios for User Acceptance Testing (UAT)

Worked with the business Users to ensure validity and comprehensiveness of QA test designs, and support their activities. Assist in functional, non-functional testing and creating queries

Experience in creating Splunk Dashboards to monitor the test executions and to get Production Feedback after deployment.

Created SQL scripts for oracle database using TOAD to validate business Scenarios.

Arrowpoint Corporation Mclean, VA (Contract) Feb 2020 - Aug 2021

QA Analyst/ Systems Analyst

Maryland’s Integrated Eligibility System ”MD THINK” is an Electronic Verification system(EVS)and Maryland Health Connection is a Web-based application using an integrated Eligibility Framework Solution and Payment System Which fully automates the eligibility determination and benefit issuance Process for Healthcare Benefits, Child Care,Child Assistance,TANF, Medicaid, SNAP

Performed Test Case execution for all the change requests which include Eligibility Determination, Notice generation, Reissues, Secondary pay and extraordinary pay

Worked on newly added Health Screening Functionality, SNAP, TANF, including modifications in Lifecycle of Child Assistance and Childcare Development Project

Collect and document test environment requirements and involved in documenting Business Requirement Document (BRD), System Requirement Specification (SRS), Technical Design Specification (TDS) and Mapping Document review Meetings

Responsible for managing the project plan for all projects under a portfolio, provide and present weekly status to QA Management. Involved in testing the interface batch jobs, which involve creating the test data, moving the files and processing the files on UNIX & Windows Servers.

Involved in creating Test Plans and review meetings with Management team and business users

Participated in the Sprint Grooming, Sprint Planning and review of User stories

Followed both waterfall and Agile methodologies. Created the Test Cases based on Test Scenarios and conducted the Test Case Review meetings with peers, developers and business .

Involved in creating Traceability matrix and Created GAP Analysis documents in SharePoint to identify GAP between Test cases and Requirements

Performed end to end testing of Mobile App by using Appium in different browsers on both Android and IOS application

Participated in smoke testing, Functional testing, Database testing, Integration testing, Regression testing and E2E Testing

Involved in the complete lifecycle of the project, and documented defects utilizing Team Foundation Server as defect tracking system

Reviewed the scripts delivered by Off-shore team and walk through with the Application Tech Team.

Created SQL queries against an Oracle database to verify business scenarios

Timely provided status updates to the project teams and management to avoid any last-minute surprises

Actively involved in application architectural reviews and Design walkthroughs.

Build and maintaining automated test suites and test scripts using Selenium.

Amazon Development Centre PVT Ltd Toronto, Canada Mar 2017 - Dec 2019

IT Systems Analyst

Amazon Pay is to drive automation of processes and manage the next evolution of Amazon Salesforce.com (SFDC) environment. This includes configuration, maintenance, administration and integration with other systems

Revied and gathered Functional requirements for new phases of the program, test planning, scripts design/review and analyzing test results.

Contributed in all phases of the SDLC to validate end-to-end testing of the Amazon Pay

Created and Executed test cases based on requirements and Logged defects

Assisted the Development team in debugging and reproducing reported issues

Involved in testing the application in multiple environments and reported mismatches

Actively participated in defect analysis and coordinated with developers and retested the fixes and created defect reports and maintained the test logs in JIRA

Involved in creating Traceability matrix and Created GAP Analysis documents in SharePoint to identify GAP between Test cases and Requirements

Actively involved in Daily Scrum meetings and Sprint Planning sessions.

Actively involved in application architectural reviews and Design walkthroughs

Education

Bachelor of Science in Engineering

Bachelor's degree

Secondary School Diploma -TORONTO,Ontario, Canada

Courses

ISTQB Certified Tester Foundation Level (CTFL)

Salesforce ADM 201 (Certified Salesforce Administrator)

ICTC Information and Communications Technology Council Certified

CISCO IT ESSENTIALS Certificate

Skills

Selenium,SQL, Java, HTML, Agile, SDLC

WebDriver, Automation, REST, Python

JIRA, Test Planning, C#, Oracle, SCRUM,

AzureDevops, QA Testing, SOAP UI, UAT

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