KESHA
PEPPERS
CUSTOMER SERVICE
REPRESENTATIVE
**************@*****.***
Charlotte, NC 28206
CONTACT
SKILLS
• Customer Service
• Assistant Property Manager
• Helpdesk Analyst
• Data Entry Supervisor
• Accounts Payables and Receivables
• Administrative Assistance
• Database Administration
• Active Listening
• Flexible and Adaptable
• [Type] Software Proficiency
• Attention to Detail
• Organization
• Dependable and Responsible
• Task Prioritization
• Decision-Making
• Microsoft Word
• Troubleshooting
• Interpersonal Communication
• Multitasking
• Relationship Building
• [Equipment] operation
Adept at navigating complex customer needs, I leveraged my expertise in database administration and exceptional interpersonal communication to elevate customer satisfaction by 30% at Omni Interactions, serving prestigious clients like Turbotax and Walgreens. My proven track record in multitasking and relationship building positions me as a valuable asset to any team.
PROFESSIONAL SUMMARY
Turbotax
Omni Interactions, Denver
Walgreens
Omni Interactions, Denver
Massey's
Omni Interactions, Denver
Caresource Insurance
Faneuil, Hampton
Apple Tech Support
Kelly Work From Home
UPS Customer Service
Alorica, Newport News
Shutterfly- Customer Service Supervisor
Corestaff Service, Charlotte
Real Estate Sales Person
EXPERIENCE
October 2020 - Present
October 2020 - Present
October 2020 - Present
October 2019 - April 2020
April 2019 - October 2019
June 2018 - January 2019
October 2012 - January 2013
September 2006 - September 2012
• Customer Relations
• Organizational Skills
• Analytical Thinking
• Excellent Communication
• Social Perceptiveness
Century 21, Newark
Amerisource Bergen-Benefit Verification Specialist Aerotek Staffing, Charlotte
Pharmacy Helpdesk
Connextions, Charlotte
Assistant property manager
Wentworth Property Manager
January 2012 - May 2012
January 2011 - December 2011
June 2009 - October 2010
Social Services
Essex County Community College
Real Estate Salesperson (license)
Bloomfield College
Computer Technical Support(certificate)
Chubb Institute
EDUCATION
January 2001
January 2008
January 2005