Field Service Representatives

JEFFERY K. YORK

*** ***** ********** **, *****, GA 31733

978-***-**** [Your Email] [Your LinkedIn Profile]

PROFESSIONAL SUMMARY

Highly motivated professional with extensive experience in mechanical maintenance, service management, and compliance operations. Proven leadership abilities in supervision, training, negotiation, and decision-making. Strong analytical skills, technical expertise, and a track record of improving operational efficiency and customer satisfaction. Recipient of multiple Customer Satisfaction Awards.

PROFESSIONAL EXPERIENCE

Thermo Fisher Scientific / LED - ULS

Asheville, North Carolina

Senior Compliance Manager - Field Delivery (2020 – Present)

Lead compliance operations for 21 Field Service Representatives and numerous Independent Service Organizations (ISOs).

Ensure adherence to regulatory standards, including 21 CFR Part 211, ISO9001, ISO17025, and ISO13485.

Oversee service part acquisition, customer satisfaction, and revenue generation.

Drive year-over-year growth of the Regional Service Organization through strategic planning and team collaboration.

Regional Service Manager (2013 – 2020)

Managed 14 Field Service Representatives and Independent Service Organizations.

Ensured prompt issue resolution, 100% customer satisfaction, and service part procurement.

Consistently exceeded annual revenue targets for T&M, Contracts, and CAS.

Field Service Supervisor / Team Lead (2007 – 2013)

Led 11 Field Service Representatives, overseeing field operations and service performance.

Assisted the Regional Service Manager (RSM) in meeting and exceeding revenue targets.

Field Service Representative (2000 – 2007)

Performed repair and preventive maintenance on centrifuges, incubators, and CRS robotic systems.

Supported service contract renewals and new sales.

Managed inventory control and daily billing.

Training & Certifications

Smart Vue Wireless Monitoring System Installation & Validation

Validations on LED Thermo Scientific Core Products

Role of Leader Training

GDP Training

Certifications: Centrifugation, Incubators, Cold Storage Products, Cytomat, CRS Robotics, Rapidstak

E.M. Parker Company Inc.

Wilmington, Massachusetts

Field Service Representative (1998 – 2000)

Conducted preventive maintenance of X-ray film processing and handling equipment.

Diagnosed and resolved customer issues promptly.

Maintained inventory control and on-call support rotation.

Certifications

AGFA Laser Recorder 5200 & 3300

AGFA Medical Gateway 3000

AGFA & Fuji Multiloader Systems

Kodak Image Watch Processing & Multiloader

Sterling Multiloader

Currently Studying for A+ Certification

Shoe Carton Corporation

Methuen, Massachusetts

Assistant Plant Supervisor (1990 – 1998)

Supervised 20+ employees and managed full-scale production operations.

Developed and implemented OSHA safety programs (Lock Out Tag Out, HMIS, Fork Truck Training).

Maintenance Mechanic (1988 – 1998)

Conducted general equipment maintenance, troubleshooting, and facility upkeep.

Repaired DC & AC Drives, performed oxy-acetylene cutting and welding.

Certification

Factory Mutual Loss Prevention

Groveland Fire Department

Groveland, Massachusetts (1986 – 1998)

Lieutenant (1994 – 1998)

Supervised firefighters at emergency scenes and ensured crew safety.

Led firefighting training programs and decision-making during fire incidents.

Fire Inspector (1994 – 1996)

Conducted oil-burning equipment inspections for residential and commercial properties.

Filed permit documentation with the State Fire Marshal's Office.

Certifications

Massachusetts Firefighting Academy Training

Electronic Control Engineering Services

Andover, Massachusetts (1988 – 1998)

Technician

Installed and wired industrial control cabinets for converting industries.

Wired AC & DC Drives (1/2 HP to 200 HP) and PLC systems.

Provided field installation, system startup, and troubleshooting.

SKILLS & COMPETENCIES

Leadership & Team Management

Service Operations & Compliance

Preventive Maintenance & Repair

Regulatory Compliance (ISO, CFR, OSHA)

Process Improvement & Cost Optimization

Customer Service & Satisfaction

Technical Troubleshooting & Problem-Solving

Inventory Control & Procurement

Computer & Software Proficiency

EDUCATION & ADDITIONAL INFORMATION

[Add Education if Applicable]

References available upon request

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