Certified Scrum Master/Product Owner
Resume:
Ronnie Martin
Minneola, FL 34715
Cell Phone 318-***-****
Email ***********@*****.***
PROFESSIONAL SUMMARY
Dynamic and results-driven Scrum Master with 4 years of experience in Agile project management and team facilitation, complemented by 8 years as a Business Analyst. Proven ability to guide cross-functional teams in delivering high-quality software solutions while fostering a collaborative and productive environment. Adept at utilizing Agile methodologies to enhance team performance, streamline processes, and ensure timely project delivery. Strong analytical skills enable effective communication between stakeholders and development teams, ensuring alignment with business objectives and user needs. Passionate about continuous improvement and dedicated to empowering teams to achieve excellence.
EMPLOYMENT HISTORY
RamQuest Plano, TX
Scrum Master 12/2020 – 01/2025
Managed 4 teams of 3-4 developers and 1-2 QA through all phases of the Agile process including Refinement, Planning, Daily Stand Up, Retrospective, and Sprint Review.
Was responsible at times for developing Sprint Review materials and slide decks while the Development team demonstrated work that had been completed in the two-week sprint.
Worked closely with all 4 product managers to ensure a healthy backlog of “ready” JIRA was available, generally 3-5 sprints worth of work.
RamQuest Plano, TX
Business Analyst 01/2019 – 12/2020
Continued to work within the Agile framework with the project managers and development team to create workable user stories in JIRA
The InSource Group (Talent Group) Plano, TX
Business Analyst (Contractor for RamQuest) 06/2018 – 12/2018
As a Business Analyst experienced in JIRA, collaborating with product managers to create user stories, I have honed my skills in translating business requirements into actionable tasks within Agile frameworks.
OmniSYS 11/2016 – 05/2018
Business Analyst
Responsible reviewing all production-based tickets in JIRA, determining scope of work to be done and add comprehensive requirements
Work hand in hand with the Scrum Master to ensure ‘hot’ issues are handled in a timely manner and scheduled for release as needed
Responsible for determining if certain tickets will need programming work or if issues can be correct by current Level 2 team
Accountable for tracking all Level 2 tickets and prioritizing according to Business needs in addition to ensuring escalated items are worked in accordance with SLA rules
Responsible for setting up and conducting Grooming meetings to discuss issues/projects with the Programming and client facing associates
Coordinate long term goals with Senior Management for review at monthly steering committee meetings
Provide client facing users with a comprehensive list of release notes for all releases which include a short description of the issue, how it was resolved, and expected users to be affected
Conifer Health Solutions 06/2013 – 08/2016
PLM Client Integrations
Responsible for client site visits to retrieve current state of how business is done today and creating Visio maps of process from end to end
Responsible for gathering all necessary information for new client projects, creating Visio’s, and BRD’s
Accountable for creating PRS of future state and reviewing with each Product Line leader; AR. Billing, Patient Collections, etc. for use in determining how to build out the workflow for the new client
Responsible for validating all workflow follows the PRS guidelines and no gaps exist before user go live
Coordinate post go live issues discussions and driving issues to resolution by correct group
Conifer Health Solutions
Business Analyst Manager BPI, CHI Clients 04/2015 – 06/2016
Managed a team of 7 BPI Analyst in day-to-day work activities
Responsible for reviewing and approving all workflow changes before implementation into live environment
Responsible for gathering all necessary information for new client projects, creating Visio’s, and BRD’s
Scheduled weekly 1:1 meeting with each direct report in order to discuss a variety of issues including current work productivity, future promotion opportunities, HR issues, and any other conversations the analyst desired to discuss with me as a manager
Responsible for disciplinary actions for analysts that failed to meet the mandatory minimum requirements per week; PIP’s (Performance Improvement Plans) with twice weekly meetings, one to set expectations of the coming week and one to review if goals were met
Accountable for projects assigned to analysts; held weekly meeting to ensure project stayed on assigned timeline
Reviewed all documentation and workflow associated with project before project was approved into live environment
Conifer Health Solutions
Business Analyst Client Integrations Team
02/2014 – 04/2015
Responsible for gathering all necessary information for new client projects, creating Visio’s, and BRD’s
Create new workflow to accommodate new client’s needs
Set up post go live war room to work issues immediately as they arise as reported by Process and Operations team members
Conifer Health Solutions
Business Analyst BPI Team
06/2013 – 02/2014
Self-assigned and resolved tickets from SharePoint site
Collaborated with Process and Operations team for most efficient method to resolve issues
Created workflow changes for two different platforms with the ability to interact with AS 400 (ACE) system of record
Created research queries within ACE to identify possible accounts that would need to be run through new workflow
Created monitoring queries to observe accounts after the new changes were in place to ensure changes that were made didn’t have detrimental effects elsewhere within workflow
LSG SkyChefs, Irving, TX 12/2010 - 01/2013
Business System Analyst
Worked Level 2 and 3 Help Desk issues for all SAP MM functionality from kitchens throughout the US, resolved and recorded solutions in Peregrine Help Desk Software and SCOUT software system
Tested new Fleet Maintenance solution in SAP testing environment
Scrubbed raw data to create Master Data for Fleet Maintenance project for 15 different kitchens
Set up master maintenance plans for all Fleet Maintenance vehicles
Created training documents for Fleet Maintenance solution
Used webinar training to train Plant Maintenance personal in new functionality
Created video based training documentation for various SAP MM processes
Trained various managers how to run reports for specific information within SAP
Systemware PS Addison, TX 04/2010 – 12/2010
SAP Consultant
Worked Level 2 and 3 Help Desk issues from kitchens throughout the US, resolved and recorded solutions in Peregrine Help Desk Software and SCOUT software system
Tested new/changed programming in SAP MM system
CMC Recycling Irving, TX 09/2008 – 02/2010
Mayer Testing/Deployment
Consulted with management personnel in order to get a good understanding of Mayer software requirements
Tested and wrote test scenarios for software program Mayer
Altered tests as needed in HP Quality Center
Deployed Mayer Software package successfully to end users
Gave one week post “go-live” support onsite
CMC Recycling Irving, TX 09/2008 – 02/2010
SAP Deployment Analyst/Consultant
Consulted with plant management before implementation to insure all MM requirements were understood
Tested IM/WM and Transportation steps in HP Quality Center and created defects for failures
On site pre go live support for material movements, checked inventory levels in SAP against Legacy system
Post go live on site support for 1 month+ training material movements through production system
On-site training for end of month Cycle Counts
Point person for new material creation, gathered required information on materials
Investigated every purchase, sale, and material movement in SAP and recommended corrections which in turn returned $150,000+ back to recycling yards
First point of contact for IM/WM, material movements, and cycle count issues
During the last 4 months of employment worked side by side with transportation resource monitoring Purchase Orders and shipping issues
Researched BOM’s and routings for production planning process to ensure accurate data
Education
Louisiana Tech University, Ruston, LA
Bachelor of Science, 1994
Professional Certification
Certified Scrum Master via Scrum Alliance 5+ years
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