Patient Care Customer Service
Resume:
Valerie Robinson
Baytown, TX *****
*************@*****.***
Work Experience
Doordash Driver
DoorDash-Houston, TX
November 2024 to Present
Food delivery.
Patient Service Coordinator
MD Anderson Cancer Center-Houston, TX
September 2022 to November 2024
Responsible for the upkeep of the nursing unit. Making sure nursing has the supplies needed for patient care. Blood bank runs. Answering the phone & directing calls. Answering call lights. Hospitality Aide
Park Manor Health and Rehabilitation-Houston, TX
August 2020 to September 2022
I screen and greet visitors that enter the building. I welcome & greet new admission residents. My role is customer service. I ask how was their 1st night? If staff treated them with dignity & respect, did they get a bath, any questions or concerns, I take inventory of any new resident valuables & keep record of it until transition of care, and I ask if there are any request while I am in the room. I ask them their hobbies, likes, and dislikes. I report any issues to the administrator & Nurse manager. I follow up with the resident to see if the problem was resolved. I also offer activities to the residents to keep them busy / occupied. Unit Secretary / Case Management Assistant
Encompass Health-Katy, TX
October 2012 to August 2020
I was a unit clerk for a 60 bed acute rehab hospital. I answer call lights, call in consults, print and scan reports, upkeep of census, billing of patient services, order nursing supplies, upkeep of all 3 nursing stations in the hospital clean and organized. I am also experienced in AceIt, and patcom system. I was promoted to Case Management Assistant 3/01/2020. I help RN Case managers with transition of care. Printing clinical, faxing to DME companies, Home Health, Dialysis set up, SNF, or any other facilities. I also call insurance companies to get pre auth. For approved/additional bed days. CNA - Certified Nursing Assistant
GRACE CARE CENTER OF CYPRESS-Cypress, TX
March 2012 to June 2013
Patient Care Assistant meeting the needs of a long term care facility, dressing, grooming, toileting, bathing, and transferring patient from bed to wheelchair, etc. Direct Support Professional
Bethesda Lutheran Homes & Communities-Cypress, TX
February 2008 to February 2012
Direct Support Professional. Provided care according to care plan at a group home. Unit Secretary
Kindred Hospital (Formerly Triumph healthcare Hospital-Houston, TX March 2006 to February 2008
Unit clerk for a med surf unit at a Long term acute care hospital. Experienced in meditech system. Education
Bachelor's degree in Healthcare Management
American InterContinental University-Online - Houston, TX March 2022 to Present
Skills
• Case Management
• Medical records
• Critical Care Experience
• Customer service
• Patient Care
• Team player, organized, and pay attention to detail. (10+ years)
• Computer Skills
• Laundry
• Epic
• Critical care experience
• Medical Terminology
• Hospice Care
• Dementia Care
• Medication Administration
• Infection Control Training
• Driving
• Alzheimer's Care
• Medical Office Experience
• Restaurant experience
• Vital Signs
• Nursing
• Hospital Experience
• Medical terminology
• Leadership
• EMR Systems
• Home Care
• Caregiving
• Medical Records
• Cna Certified
• Meal Preparation
• Hospital experience
• Vital signs
Certifications and Licenses
AED Certification
State Tested Nursing Assistant
Driver's License
First Aid Certification
BLS Certification
CPR Certification
CNA
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