Program Manager Subject Matter

Mohammed Mouzam

******.******@*****.***

Mobile # +1-614-***-****

With over 15 years of experience in large, cross-functional organizations applying Agile and Scrum principles, I currently serve as a Technical Delivery Program Manager. In this role, I orchestrate the end-to-end delivery of multiple programs and coordinate technical projects, ensuring alignment with the company's strategic goals. My exceptional interpersonal and relationship-building skills, combined with a positive attitude and strong analytical abilities, enhance professionalism and effectiveness in all interactions.

My responsibilities encompass planning, development, execution, and post-launch support, leveraging CRM tasks, Atlassian tools integration, IT operations, and maintenance to ensure smooth global release operations. I focus on strategic planning and seamless integration across teams, facilitating successful software deployments while minimizing disruptions for users and stakeholders. By employing Agile methodologies, I strive to optimize processes and deliver high-quality outcomes that meet both organizational objectives and client expectations.

Academic Qualification:

Masters in Computer Applications (M.C.A.) from Osmania University, India

Bachelor of Science (B.Sc.) from Osmania University, India

Professional Experience:

Working as a CRM Tech Lead in Pioneer LLC for Toyota Motor North America, Inc. from Sept 2019 on going

Worked as a DevOps Release Manager in JP Morgan Chase USA from July 2016 – Sept 2019

Worked as a Delivery Module Lead in Mphasis (India, UK & USA) from January 2007 – June 2016

Worked as a System Analyst in Netreach Software Pvt Ltd (Singapore) from July 2005 – Jan 2007

Licenses & certifications:

Atlassian Agile Project Management Professional Certificate

Cybersecurity for IT Professionals

Six Sigma Foundations

Agile Foundations

Usable Security

AWS Certified Solutions Architect - Associate (SAA-C02)

Software Development and Technical Expertise:

Technical Delivery/ Program Manager: With 10 years of experience in banking and automotive sectors, I have a proven track record managing major programs across cross-functional teams. Skilled in Waterfall, Agile, and Scrum methodologies, I focus on effective delivery, collaboration, and stakeholder engagement to meet organizational goals.

Acts as the single point of contact (SPOC) for overseeing projects, gathering requirements, estimating efforts, and coordinating teams. Manages releases, risk, business-as-usual activities, vendor and stakeholder management, ensuring effective communication and collaboration for optimal project success.

Project Planning and Execution: Skilled in defining project scope, objectives, deliverables, and timelines. Experienced in creating detailed project plans and schedules to ensure timely delivery

End-to-End Technology Support: Supports technology for programs and initiatives, emphasizing project deliverables to ensure successful implementation and functionality.

Effective Communication: Communicates clearly and effectively at all organizational levels, engaging internal and external stakeholders to foster collaboration and understanding.

Initiative Management: Manages IT implementations, upgrades, conversions, and recovery, ensuring seamless execution and alignment with organizational goals. Facilitates successful project outcomes through effective planning, coordination, and stakeholder engagement.

SME / Vertical Architect Expertise: Acts as a subject matter expert in tools administration and integration, specializing in Atlassian products to ensure effective configuration and seamless integration.

Product Management Experience: Extensive background as a product manager and product owner, focusing on Agile methodology. Successfully manages business requirements, user stories, features, and delivery tracking using Jira.

Program Delivery Leadership: Leads the end-to-end delivery of multiple technical programs, from planning to execution and post-launch support.

Project Planning and Execution: Defines project scope, objectives, timelines, deliverables, and resources in collaboration with cross-functional teams, creating detailed project plans and schedules.

Proficiency in Project Management Tools: Skilled in project management tools and methodologies (e.g., Jira, Confluence, Microsoft Project) for tracking progress, managing tasks, and delivering successful programs.

Program Roadmap Development: Develops detailed program roadmaps, outlining milestones and critical paths for successful completion.

Strategic Partnerships: Partners with Product Managers, Product Owners, and Business Partners to ensure alignment and execution of strategy, vision, and roadmaps.

Progress Tracking and Improvement: Tracks progress against program goals and deliverables, addressing deviations and collaborating with business units to enhance customer experience.

Team Leadership: Leads and inspires IT teams to foster a high-performing, service-driven culture committed to continuous improvement and delivering business value.

Reporting Skills: Proficient in creating Monthly Status Reports (MSR) and Weekly Status Reports (WSR), with strong executive reporting and presentation skills.

Release Management:

Drives train/release level processes, readiness programs and projects using proven release management expertise. Focuses on coordinating and overseeing the entire release process for a software or product. This includes planning, scheduling, testing, and deployment oversee multiple projects.

Manage strategic, continuous improvement, and transformation initiatives; effective in leading all aspects of a project and/or program to ensure timely and effective Work with multiple development methodologies such as waterfall, iterative and agile (scrum, kanban) to support project teams

Serve as a bridge between client service stakeholders and the CCS & CRM engineering team, ensuring effective communication and collaboration on projects and initiatives.

Review release schedules, validate testing outcomes, communicate with stakeholders, and drive successful release completion.

Proactively communicate readiness status, blockers, and release details to stakeholders at all levels of the organization.

Work closely with development, engineering, and QA teams to establish release gates, quality checks, and CI/CD pipeline improvements.

Lead cross-functional teams to ensure support representatives are involved early in the development process.

Ensure all release documentation is uploaded to Confluence or Jira for tracking and reporting.

IT Operations

Monitoring and Performance Management: Continuous monitoring of applications and infrastructure is essential to ensure optimal performance, using tools to track metrics, detect issues, and prevent downtime.

Incident and Problem Management: Efficiently handle incidents affecting software performance, identify root causes, and implement preventive solutions to reduce recurrence.

Change and Release Management: Manage updates, patches, and new releases, ensuring changes are tested, approved, and deployed without disrupting business operations.

Security and Compliance: Implement security measures to protect software and data, ensuring compliance with regulations and standards.

Automation and Scripting: Streamline repetitive tasks through automation, enhancing efficiency and reducing human error.

Backup and Disaster Recovery: Ensure data integrity and availability with backup solutions and disaster recovery plans to minimize downtime.

Capacity and Resource Management: Efficiently utilize and scale IT resources, planning for future capacity needs.

Collaboration and Communication: Facilitate communication using tools like Jira and Confluence to coordinate operations.

Service Management: Implement ITSM practices to manage service requests and incidents through platforms like ServiceNow.

Atlassian Jira Confluence Subject Matter Expert:

Expertise in Atlassian's suite of tools, such as Jira, Confluence configuration, automation and Integration, Creating dashboards, design scrum and kanban boards, Best Practices Implementation, Performance Optimization, Reporting, Sprint planning, Retrospective and Backlog refinement, Story Estimation and seamless collaboration across cross functional teams.

Jama Connect Administration:

Familiarity with Jama Connect, Requirements Management, Development traceability including strong knowledge of its features, functionalities, and configuration.

Manages user accounts, roles, and permissions within Jama Connect. Configures and maintains Jama Connect workflows, including custom fields, forms, and integrations. Implements and maintains security policies and access controls

Integration and Automation:

Integrated Atlassian tools with other systems to streamline processes and enhance collaboration.

Connected different systems, applications, and processes to work seamlessly together and automating repetitive tasks to improve efficiency, reduce errors, and speed up operations.

Implemented automation solutions to improve efficiency and reduce time

Source Code Analyzers:

Fortify Static Code Analyzer Admin: Focuses on identifying security vulnerabilities in source code to protect against cyber threats.

SonarQube: Integrated with Dev tools such as Jenkins to automatically perform code quality checks during your Continuous Integration (CI) process. Provides continuous inspection of code quality, bugs and security vulnerabilities across multiple programming languages.

Monitoring and analysis Tools:

Splunk: Log management, data analysis tool this is ideal for log management, operational intelligence, and a wide range of analytics use cases. It is used to handle and analyze diverse data types from various sources.

Nagios: Infrastructure Monitoring Tool, primarily focuses on infrastructure and network monitoring, making it suitable for monitoring servers, services, and network devices.

Dynatrace: Application performance management and infrastructure monitoring tool this is used to monitor the performance and health of the applications. Provides user experiences detailed insights into response times, error rates, to tracks the status of infrastructure components, including servers, containers, cloud environments, and networks.

Global Team Leadership:

Lead and facilitated cross-functional global teams in NA, EMEA, and APAC datacenters.

Planned, executed, tested, and remediated issues to avoid interruptions in active/passive environments.

Source Code Management:

Knowledge in source code management systems like FRS, Nexus, Artifactory, GIT, GitHub & Bitbucket.

Database Experience:

Proficient in SQL, MySQL, Oracle, Postgres, MYSQL & MongoDB.

Details of the projects worked on:

Project Name : VMS (Vehicle’s Management Security)

Client Name : Toyota Motor North America, Inc., USA

Duration : Sept 2019 – on going

Environment : Windows, Unix & MAC

Skills/Tools : Atlassian (Jira), Confluence, Maven, GIT, Ubantu,

JAMA, Subversion, MYSQL

Description: Working as an Sr. Program manager in a cybersecurity project. Responsible for overseeing the entire software release process from planning and coordination to execution and post-release support ensuring the successful delivery of initiatives that involve cross-functional teams, including Dev, engineering, product, and operations. Also responsible to coordinate with QA/ DEV teams to build and refine the cutover plan in creating releases and organizing project plans on the confluence release page and tracking in JIRA board, ensuring that releases align with business objectives.

Coordinate with teams to support business processes requirements and disciplines, provide directions & working with development, testing, operations, and other teams to ensure a smooth release. Keeping stakeholders informed about release progress, changes, and issues.

Support train level meetings in partnership with product management and system architect(s) to ensure the preparation, readiness and prioritization of features for future PI planning sessions.

Serve as leadership for the teams and broader organization and act as Lead Scrum Master and coach for one of our Agile Release Train(s), consisting of up to 10 Agile programs/ teams.

Responsible for overseeing the entire software release process, from planning and coordination to execution and post-release support

Planning and scheduling releases: Creating release calendars, setting timelines, and ensuring that releases align with business objectives.

Coordinating teams: Working with development, testing, operations, and other teams to ensure a smooth release process.

Raises impediments, handles risks, dependencies, and resourcing needs

Managing risks and issues: Identifying potential risks and developing mitigation strategies.

Ensuring quality: Overseeing testing and quality assurance processes to ensure that releases meet high standards.

Communicating with stakeholders: Keeping stakeholders informed about release progress, changes, and issues.

Post-release support: Monitoring the release's performance and addressing any issues that arise.

Project Name : Digital DevOps (Frontend Development for Chase 3.0)

Client Name : JP Morgan Chase, USA

Duration : Dec 2014 to Sept 2019

Environment : Windows, Unix & MAC

Skills/Tools : iTunes Connect, Google Play Console, Amazon Developer Services,

HP Fortify Source Code analyzer, SSC, Jenkins, Atlassian tools, Maven, GIT, Subversion, MYSQL

Owning Fortify Security Static Team, the entire Digital DevOps projects will be scanned for every CR and DR release ensuring its Cybersecurity is protected, code is error-free, and adherence to chase Security Standards policy.

Also, Responsible for overseeing the entire software release process, from planning and coordination to execution and post-release support. Managed Mobile team build and deployments for iOS and Android applications. Performed production Releases for iOS, Google Android & Amazon Android applications, the artifacts were deployed through a proper channel for diff apps which follows the protocols and go through the review/approval process and finally, it will be released to the end customers globally.

Project Name : Firmwide Engineering & Architecture AD Tools Support

Client Name : JP Morgan Chase, USA & UK

Duration : Jul 2009 to Dec 2014

Environment : Windows/ Unix

Skills/Tools : Struts Framework 1.1, Oracle 11g, Postgres, Subversion, Fisheye,

JAVA/J2EE, LDAP, Maven, Nagios, Splunk, Autosys & ANM

Main responsibilities include JIRA and confluence Administration. L3 support being the primary point of escalation for issues around the support of the services both BAU, configuration, project migration etc... The role has regular direct contact with end-users, installing Atlassian plugins, The role will contribute to Application Deployments across the SDLC Space, technologies; including JIRA, Confluence, Maven, Sonatype, Application Portals, Content Distribution Services, Code Quality, and Security Analytics, capacity upgrades, housekeeping, reporting, system integration, and onboarding change control - ensuring the availability of a stable and preferment platform used by Development and Technology teams across the JPMC Organization.

This is a fast-paced and challenging environment currently I am working on multiple projects (a combination of 6 different projects) with a user base of more than 80,000 end-users across the globe, must meet the demand for the team's services and the ability to analyze and respond to issues in a time-critical manner, requiring frequent and effective communication with both internal and external stakeholders.

Migrated Digital DevOps JIRA & Confluence to GTI infra.

JIRA Administration, Technical Enhancements, Integration and 3rd level support (vendor Atlassian)

Confluence Administration, Technical Enhancements, Integration and 3rd level support (vendor Atlassian)

Lead FRS – firmwide repository services (vendor Sonatype)

FAST xChange Operations, production support and maintenance

Fast Delivery Stack (SST) support & maintenance

Project Name : IB Global Credit Risk Management (IB GCRM) Fuego

Client : JP Morgan Chase, USA

Duration : Jan 2007 to July 2009

Environment : Windows

Skill/Tools : Fuego (Aqua logic / Oracle BPM), XML, Core Java, JMS, Web logic 10, Oracle 10g

Description: The IB Treasury Funds Transfer Pricing initiative consists of a new methodology for charging Funds Transfer Pricing (FTP) to the Investment Bank Lines of Businesses. The goal of the program is to charge FTP to the businesses that more accurately reflect the true cost of JPMorgan raising funds The IB GCRM Fuego is a Business Process Management application that binds (orchestrates) all the components required to calculate Funds Transfer Pricing in a single application. The IB GCRM Fuego application is responsible for scheduling the processes on designated time as well as responsible for gathering, processing and providing all the inputs to FTP Components. It also calls the reporting components on a daily / monthly basis. The IB GCRM Fuego application interacts with FTP components using XML, JMS and Database.

Project Name : Music Information System for Asian Copyright Societies

Client : Composers and Authors Society of Singapore (COMPASS),Singapore

Environment : Windows/ UNIX

Duration : July 2005 – Jan 2007

Skills/Tools : Java/ J2EE, EJB (1.1), JSP2.1, JDBC1.2, Oracle 9i2.0, BEA Web Logic 8.1

Description: Composer and authors society of Singapore ltd. (Singapore) administers the public performances, broadcast and diffusion rights in musical and associated literary works and are responsible for collecting royalties.

The operation of the societies includes the registration of works by local members and work of overseas societies, the supply and analysis of performance record and returns and proper location of royalties to those members and affiliated societies whose works are performed in the distribution year in the accordance with the information available and the accepted scheme of distribution. This system comprises the WID system (U.S) & IPI system.

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