General Manager Environmental Services

Walter Brown III, Custodial Manager

Vacaville, California, +1-510-***-****, **************@*****.***, LinkedIn/Portfolio SUMMARY Dynamic Custodial Manager with over 10 years of experience in environmental services and facilities management. Proven expertise in leading diverse teams, implementing compliance measures, and enhancing customer satisfaction scores. Successfully managed multi-million dollar budgets while ensuring a clean and safe environment within healthcare settings. Committed to driving operational excellence and quality service delivery, ready to leverage skills to meet the needs of any organization seeking exceptional custodial management.

WORK EXPERIENCE

11/2023 – Present General Manager (interim), Sodexo Greenbrae, USA Report to the VP and Regional Director of the West region Develop and motivate a team to surpass client and customer expectations in service quality and technical execution of housekeeping systems Expertly build and maintain robust customer and client relationships Exhibit strong leadership qualities and work independently to drive program compliance while achieving project deadlines Effectively manage projects within established timelines Elevate client and patient satisfaction scores through targeted initiatives Ensure a clean and safe environment for patients, visitors, and staff 05/2022 – 10/2023 Site Manager (interim), Sbm Foster City, USA Direct company programs and implement policies to ensure total compliance with contractual obligations between the company and its customers

Act as the liaison between the company, customers, and subcontractors, facilitating effective communication and cooperation Scrutinize and facilitate budget requests to identify potential areas for cost reductions

Assist in planning, budgeting, and modifying schedules, including cost estimates, bids, and contracts

10/2020 – 01/2022 Director Of Environmental Services (interim), Pride Industries Vacaville, USA Report to the General Manager and VP of Pride Industries Oversee all compliance and deliverables related to environmental janitorial and restoration services

Develop and manage respective budgets, ensuring fiscal responsibility Bring extensive experience in environmental service operations within the healthcare sector

03/2015 – 12/2017 Director Of Environmental Services & Transport, Aramark Healthcare

San Francisco, USA

Plan, administer, and direct all unit activities related to environmental services and patient transport

Ensure financial accountability while maintaining compliance with established operational standards

Train EVS staff in best practices regarding cart setup, chemical dwell time, and ADIET methodologies

11/2012 – 02/2015 Operations Manager, Aramark Healthcare Park Ridge, USA Report directly to the VP of Operations

Monitor daily operations and provide oversight for efficiency Review and analyze financial reports for operational effectiveness 01/2011 – 11/2012 Operations Manager, Aramark Healthcare San Francisco, USA Report to the General Manager and VP of Support Services Enhance the overall safety and efficiency of facility operations including transport, food service, and facilities management EDUCATION

01/1992 – 01/1993 Norfolk State University

Not specified, History Education

Norfolk, USA

09/1991 – 08/1992 Cabot College

Not specified, General Education

Hayward, USA

01/1990 – 12/1990 Pinole Valley High School

High School Diploma, General Education

Pinole, USA

SKILLS Budget Management Vendor management

Program management Union negotiations

Training Leadership

Presentation skills Departmental collaborations

Custodial Operations Custodial Equipment Knowledge Cleaning Methodologies Maintenance Management System Communication Skills Stress Management

Customer Service Skills California Driver's License Problem Solving Staff Encouragement

Diversity Awareness

LANGUAGES English (Native) Spanish (Intermediate)

Russian (Intermediate)

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