Customer Service Front Desk

Melissa Williamson

Bennington, VT ***** 802-***-**** *******.*************@*****.*** Bold Profile

PROFESSIONAL SUMMARY

Original, quirky and results-oriented professional with extensive experience in customer service, notably at South Shire Inn. Excelled in enhancing guest relations and streamlining front office operations, achieving a significant increase in customer satisfaction. Skilled in ResNexus and adept at confidentiality handling, demonstrating a strong blend of technical proficiency and interpersonal acumen.

Diligent in guests services with solid background in managing front desk operations and ensuring smooth daily workflow. Proven ability to handle high-volume environments and effectively address guest inquiries and concerns. Demonstrated excellent communication and organizational skills to enhance guest experiences and support team objectives.

exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.

Hardworking and passionate job seeker eager to secure entry-level hospitality serves position.

Ready to help team achieve company goals.

SKILLS

●Customer service

●Attention to detail

●Time management

●Listening skills

●Telephone etiquette

●Skilled in ResNexus

WORK HISTORY

FRONT DESK RECEPTIONIST 05/2024 to CURRENT

South Shire Inn Bennington, VT

●Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

●Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.

●Greeted visitors warmly, creating positive first impression of organization.

●Increased guest retention by maintaining a welcoming and organized reception area.

INSTACART SHOPPER 04/2022 to CURRENT

Instacart Bennington, VT

●Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.

●Managed time effectively to complete multiple orders within tight deadlines, maximizing productivity and earnings.

●Fostered strong connections with repeat customers by remembering preferences, offering personalized recommendations, and exceeding expectations for service.

FARM MANAGER/BOOKKEEPER 10/2015 to CURRENT

Williamson's Sugar House North Bennington, VT

●Increased farm productivity by introducing modern farming practices and equipment upgrades.

●Oversaw the maintenance of farm machinery, resulting in reduced downtime due to repairs or malfunctions.

●Fed and watered over 2-6 head of beef cattle animals according to strict feeding schedules and dietary needs.

●Input financial data and produced reports using word.

●Improved animal health through regular monitoring, vaccinations, and timely veterinary consultations.

●Successfully negotiated contracts with buyers to secure favorable terms for the sale of farm products.

EVENT SERVER 05/2024 to 10/2024

Pangaea North Bennington, VT

●Worked closely with fellow servers to coordinate efforts during busy periods, promoting teamwork and efficient service.

●Handled food and beverage orders for up to 225 guests, delivering prompt and friendly service.

●Maintained clean and safe work environment.

●Built rapport with guests through friendly interactions, fostering an atmosphere of warmth and hospitality at each event.

●Provided friendly, courteous service to create memorable moments for guests.

CASHIER 10/2023 to 04/2024

Bennington Community Market Bennington, VT

●Greeted customers entering store and responded promptly to customer needs.

●Welcomed customers and helped determine their needs.

●Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

●Worked flexible schedule and extra shifts to meet business needs.

●Built relationships with customers to encourage repeat business.

●Restocked and organized merchandise in front lanes.

EDUCATION

High School Diploma 2002

Hoosick Falls Central, Hoosick Falls, NY

CERTIFICATIONS

●Vermont poor License

VERMONT POUR LICENSE

Gives ability to serve beer and wine in the state of vermont

LANGUAGES

English

Full Professional

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