Marketing Manager Customer Service

Meghan M. Miller

**** ********** ** *********** ** 45113 513-***-****

******.**********@*****.***

EXPERIENCE

CASSETTE JUNKIES, LLC Cincinnati, OH 2019-Present

Lead Vocalist / Marketing Manager / Booking Specialist

Manage band schedule, booking gigs at local venues.

Facilitated communication between band members and venue management.

Run all forms of social media marketing as well and the website, including booking photoshoots

Maintain relationships with venues and networking with other local bands.

VERITIV, Loveland, OH/Fairfield, OH 2016-2017

Program Solutions Coordinator

Supported and coordinated customized sales presentations for National and Regional business opportunities.

Responded to new business opportunities through timely, accurate and focused RFPs, RFQs, and RFIs for National and Regional opportunities.

Cross trained with Program Solutions coordinators to familiarize across product segments.

Led conference calls with sales leaders pertaining to the execution of presentations, proposals, RFPs, RFQs and RFIs.

Point of contact for sales, sourcing, legal and all subject matter experts

VERITIV, Loveland, OH 2014-2016 Customer Service Team Lead

Supervised team members on the FedEx Office Customer Service Team.

Worked directly with FedEx Office Corporate Sourcing and Veritiv Sales Management to plan and implement new processes and procedures in order to suit the needs of the customer.

Participated in interviewing, coaching sessions, and employee counseling as needed.

Led weekly team meetings in order to keep the team focused informed of new processes.

Worked closely with other Veritiv departments in order to ensure compliance with all new rules and procedures pertaining to the FedEx Office Account.

Maintained numerous Excel spreadsheets pertaining to pricing, margins, contract items, and account procedures on a daily basis.

Led group trainings for new hires on certain subject matters by creating PowerPoint presentations and Word training documents, and discussing them with attendees.

XPEDX/VERITIV, Loveland, OH 2011-2014

Account Coordinator

Point of contact for all FedEx Office personnel, pertaining to the ordering and distribution of Paper and Graphics supplies for all stores across the United States.

Learned and mastered multiple complex ordering systems, including AS400, ACCESS, and xpedx.com.

Processed high volume of orders for all FedEx Office stores, including issuing returns, credits, maintaining backorder and stock-out reports, and quoting specialty item pricing.

Appointed as sole liaison for sales management team, which includes the initiation of special projects, advising the sales management team on operation details, and mastering the complex ordering system of “direct-from-vendor” orders.

Assisting the pricing team with pricing and cost issues with the FedEx Office account.

RAM CONSTRUCTION SERVICES OF CINCINNATI, LLC, Cincinnati, OH 2009-2011

Administrative Assistant

Managed all aspects of business operations including purchase orders, warranty processing, data entry, fleet registration, submittals, credit applications, coding, bids, answering phones, and ordering office supplies.

Handled payroll for a staff of 50.

Served as a liaison between field and office personnel.

FBR CAPITAL MARKETS, Arlington, VA 2008-2009

Assistant Roadshow Coordinator

Point of contact for all brokers, sales assistants, and research analysts pertaining to marketing logistics.

Reconcile month-end data and generate reports/spreadsheets related to marketing and special events.

Research logistical information for marketing events, such as restaurants, hotel, meal, and flight information.

EDUCATION

WRIGHT STATE UNIVERSITY, Dayton, OH 2004-2008

Bachelors Degree Program in Communication Studies

Minor in Marketing

G.P.A.: 3.8

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