Accounts Receivable Operations Manager

SJ

STEFAN JONES

**********@*****.*** 408-***-**** Hollister CA

Experienced Accounts Receivable, Collections, and Business Administrator with over 30 years of expertise in managing financial operations, optimizing cash flow, and driving revenue growth across diverse industries. Proven track record of overseeing accounts receivable processes, implementing efficient collection strategies, and ensuring timely resolution of billing and payment issues. Skilled in streamlining administrative processes, fostering client relationships, and utilizing data analysis to identify and mitigate financial risks. Strong leadership capabilities in managing cross-functional teams, overseeing business operations, and improving internal systems to enhance organizational efficiency and profitability. Known for exceptional communication, problem-solving abilities, and a commitment to maintaining high standards of compliance and customer satisfaction.

Accounts Receivable Management

Collections Strategy & Management

Cash Flow Optimization

Financial Reporting & Analysis

Customer Relationship Management

Process Improvement & Efficiency

Regulatory Compliance & Risk Management

Cross-Functional Collaboration

Team Leadership and Development

Technology & Systems Management: Oracle, Solomon,

SAP, Fourth Shift, Expandable I & II, Microsoft Office, Apple, Vista, NT XP, Crystal Reports, AutoCAD, Captira, Google Docs

Dispute Resolution & Negotiation

Strategic Planning & Forecasting

Legal Administration: Writ of Execution, Deed of Trust, Reconveyances, Small Claims, and Civil Litigation

Contract Work

Personal Leave

09/2023 - 02/2025

Took a planned personal leave to address family responsibilities, using the time to focus on personal growth and re-enter the workforce with a renewed commitment to professional excellence.

The Bail Boys Los Angeles

Finance - Receivable Manager

05/2023 - 09/2023

Oversee and manage all aspects of accounts receivable, ensuring timely and accurate billing, collections, and posting of payments. Coordinate and maintain accurate financial records for clients, ensuring compliance with company policies, legal regulations, and industry standards.

Develop and implement procedures for efficient cash flow management, reducing overdue receivables, and improving collection processes. Collaborate with sales, legal, and operations teams to resolve client payment discrepancies, and ensure proper documentation. Monitor and report on key financial metrics, including outstanding balances, aging reports, and revenue forecasts, to senior management. Maintain and reconcile accounts, ensuring accurate general ledger entries and supporting monthly, quarterly, and annual financial reporting. Process and verify bond payments, including fees, collateral, and refunds, ensuring compliance with state regulations and company policies. Personal Summary

Skills & Qualifications

Experience

Assist in budgeting, financial planning, and forecasting, providing insights on cash flow and accounts receivable performance.

Train and mentor junior accounting staff, fostering a collaborative environment focused on improving efficiency and accuracy. Liaise with external auditors and regulatory authorities to ensure financial reporting and tax compliance.

Review client payment history and creditworthiness, making recommendations for credit limits or adjustments based on financial risk. Establish process improvements with the collections team. Implementation of new office procedures to enhance collection efforts, resulting in increased cash flow.

Spearheaded the development and implementation of an online payment system, enabling clients to make secure, real-time payments, improving collection efficiency, and reducing payment processing time. Conduct proactive collection calls to clients with overdue accounts, negotiating payment arrangements, setting up payment plans, and ensuring timely resolution of outstanding balances, while maintaining professionalism and adherence to legal requirements. PSI Statcomm Mountain View, California

Accounts Receivable Administrator

09/2022 - 05/2023

Develop and implement streamlined processes and procedures for accounts receivable, enhancing efficiency, reducing errors, and ensuring consistent adherence to company policies and industry best practices. Manage and process all incoming payments, ensuring accurate and timely posting to customer accounts.

Participate in weekly corporate calls during the company merger, collaborating with cross-functional teams to ensure the smooth integration of accounts receivable processes, alignment of financial systems, and resolution of any billing or payment-related issues. Generate and distribute invoices for services rendered, ensuring compliance with contract terms and billing schedules. Maintain and update customer account information, including contact details, payment terms, and credit limits.

Monitor accounts for overdue balances, and follow up with clients through phone calls, emails, and written correspondence to facilitate payment daily. Reconcile the accounts receivable ledger, ensuring that all transactions are accurately recorded, and discrepancies are promptly resolved. Prepare and review aging reports, identifying and escalating accounts at risk of becoming delinquent.

Perform data mining and analysis to identify inefficiencies in accounts receivable processes, recommending and implementing improvements to optimize cash flow, reduce outstanding balances, and enhance overall operational efficiency.

Ensure compliance with industry regulations, company policies, and internal controls related to financial transactions and accounts receivable practices.

Tesla San Jose, CA

Customer Service Specialist

04/2022 - 09/2022

Documented customer interactions in the CRM system, tracking requests, issues, and resolutions to ensure accurate and efficient follow-up. Assisted customers with payment processing, and established personalized payment plans to bring overdue accounts current, and maintain account stability.

Addressed customer inquiries, concerns, and issues, with a focus on providing high-quality service while consistently meeting performance metrics and service level agreements.

Collaborated with customers to resolve service and billing discrepancies, ensuring satisfaction, and fostering long-term relationships. Built and nurtured strong customer relationships, driving repeat business, and enhancing customer loyalty.

Managed inbound calls and emails, delivering exceptional frontline support for product and service-related inquiries and transactions. BBBB Bonding Corporation San Jose,

California

Director of Administration & Project

Manager

09/2014 - 04/2022

Director of Administration and Project Management – Bail Bond Industry Lead collections and legal administration for the revenue department, ensuring effective oversight of outstanding balances, compliance with legal requirements, and optimization of cash flow.

Organize and manage company cash flow, including daily reporting of collection efforts, preparation of monthly amortization forecasts, and conducting root cause analysis to mitigate future risk, and maximize revenue.

Established and managed both international and outsourced call center teams, streamlining customer service operations, and improving collection efficiencies across multiple regions.

Oversee cash application processes, implementing robust controls to prevent fraud, and ensure the accurate and timely posting of payments. Lead executive management functions, including recruiting top talent, managing IT desktop support, and enhancing call center processes to optimize performance, and drive revenue growth.

Actively participate in regional and executive meetings, providing strategic insights into front- and back-office operations, while addressing issues related to unmanageable debt, slow payments, legal proceedings, and optimizing contract and sales transactions.

Spearhead process improvement initiatives across administrative and project management functions, driving operational efficiency and supporting long-term organizational goals.

Collaborate with cross-functional teams to streamline internal procedures, reduce operational bottlenecks, and enhance overall service delivery and client satisfaction.

Initiated and launched an overseas call center, managing recruitment, training, and performance of international employees to ensure consistent service quality, operational efficiency, and alignment with company goals. Execuforce Morgan Hill, California

Consultant, Credit Manager

01/2014 - 07/2014

Company Overview: Anritsu Morgan Hill, California

Collaborated with management to assess credit strategies and identify areas for improvement

Managed reporting, documentation, and recordkeeping requirements for the department

Conducted investigations and in-depth evaluations of customers for creditworthiness and potential risk factors

Compiled data and analyzed the latest trends, identifying risks preventatively

Anritsu Morgan Hill, California

MainStreet Media Group LLC

Business Office Credit and Collections

Manager

02/2009 - 03/2013

Robert Half International

Recruiter - Accounttemps Division

08/2005 - 02/2008

All Covered

Credit and Collections Supervisor

03/2003 - 08/2005

Interwave Communications

Senior Credit Analyst

08/2001 - 03/2003

Solomon Page Group LLC

Director of Temp & Permanent Placement

12/2000 - 07/2001

Management Solutions Incorporated San

Jose, California

Corporate Credit and Risk Manager /

Facility Management

09/1997 - 12/2000

Bay Area, California

Credit Consultant / Senior Credit and

Collections Analyst

12/1996 - 09/1997

Santa Clara County Department of

Revenue San Jose, California

Revenue Collections Office

11/1990 - 11/1996

Houston Community College Houston, TX

Business Administration

1989

References available upon request.

Education

References

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