Customer Service Inventory Management
Resume:
Crystal Cox
Outgoing, self starter, who believes in excellent customer service
South Chesterfield, VA 23834
***********@*****.***
Dynamic and motivated leader with a strong background in customer service and team collaboration. Known for fostering a positive team environment and empowering colleagues to achieve common goals. A quick learner who adapts easily to challenges, with a proven ability to think critically and solve problems effectively. Committed to maintaining professionalism and courtesy while working under pressure. Key Skills
• Leadership and Team Development
• Customer Service Excellence
• Effective Communication
• Strategic Problem Solving
• Multitasking in Fast-Paced Environments
• Adaptability and Quick Learning
Authorized to work in the US for any employer
Work Experience
Team Lead
OSL Retail Services Inc-Colonial Heights, VA
May 2021 to Present
Customer-focused Lead Mobile Expert with a commitment to continuous professional development and a track record of exceeding sales targets. Skilled at connecting with diverse customers to identify their needs and deliver tailored solutions. Highly knowledgeable in wireless devices and service plans, with a strong ability to lead teams and enhance performance. Tech-savvy and adaptable, capable of navigating changing market dynamics while ensuring excellent customer experiences. Key Skills
• Leadership and Team Development
• Customer Service Excellence
• In-depth Knowledge of Wireless Technology
• Effective Problem Solving
• Inventory Management and Loss Prevention
• Multitasking and Organizational Skills
Inventory Clerk
Greyline Auto parts-Chester, VA
July 2020 to April 2021
• Customer Assistance: Proactively assisted customers and staff with both phone and online orders, ensuring clarity and accuracy in order processing to enhance customer satisfaction and drive sales.
• Inventory Management: Managed the receipt of incoming inventory, meticulously verifying order accuracy and promptly inputting data into the inventory management system, which improved inventory tracking and reduced discrepancies.
• Stock Oversight: Spearheaded the initiative to conduct comprehensive inventory counts and successfully transitioned all stock items into a new system, optimizing inventory control processes and ensuring data integrity.
• Administrative Support: Collaborated closely with the Owner and Operations Manager on various administrative tasks, including data entry, report generation, and operational analysis, which supported strategic decision-making and improved overall operational efficiency. Administrative Assistant/Receptionist
Carter Home Improvement-Colonial Heights, VA
June 2014 to March 2018
• Client and Vendor Communication: Served as the primary point of contact for clients and vendors, efficiently answering phone calls and responding to emails. Solicited quotes from vendors, subcontractors, and construction services teams, ensuring timely preparation of essential documentation such as change orders, purchase orders, service agreements, and subcontracts.
• Meeting Management: Planned and coordinated meetings, including scheduling and logistics. Took detailed minutes, capturing key discussions and action items to ensure effective follow-up and accountability among team members.
• Filing and Documentation: Developed and maintained an organized filing system for both digital and physical documents, enhancing accessibility and streamlining information retrieval processes, thereby supporting operational efficiency.
Assistant to Owner
Arc Restaurant design and build llc-Richmond, VA
September 2009 to April 2014
• Comprehensive Administrative Support: Provided high-level administrative assistance to the Owner/ Operator by managing a dynamic calendar of appointments, prioritizing scheduling requests, and ensuring efficient time management. Completed detailed expense reports, tracked reimbursements, and prepared correspondence for various communications, demonstrating strong organizational skills.
• Travel Coordination: Arranged complex travel itineraries that included flights, accommodations, and ground transportation. Developed detailed agendas for meetings, compiling necessary documents to ensure all participants were well-prepared and informed.
• Communication and Stakeholder Coordination: Served as the primary liaison between the Owner and the general staff, facilitating effective communication. Coordinated logistics for high-level meetings, ensuring all aspects—from venue selection to technology setup—were executed flawlessly, supporting both internal and external stakeholders.
• HR Administrative Support: Collaborated closely with the HR Director to provide administrative assistance in recruiting efforts, including formatting documents, conducting surveys, and managing candidate communications. Drafted professional emails and other correspondence as directed, reinforcing the organization’s commitment to clear and effective internal communications.
• Meeting Preparation and Documentation: Compiled and organized documents for meetings, ensuring all materials were prepared in advance. Assisted in taking minutes during meetings, capturing key discussions and action items for follow-up.
Owner Operator
Talons Sports Bar and Grill-Midlothian, VA
March 2004 to September 2009
• Comprehensive Operations Oversight: Effectively coordinated daily front-of-house and back-of-house operations, ensuring a seamless flow of service and adherence to high standards of quality and efficiency.
• Customer Relations Management: Addressed and resolved customer complaints with a focus on providing efficient and accurate solutions, enhancing customer satisfaction and loyalty.
• Shift Management and Staff Supervision: Organized and supervised staff shifts to optimize service delivery and operational performance. Monitored employee productivity and engagement to maintain a motivated team environment.
• Quality Control and Vendor Relations: Conducted regular assessments of product quality and researched potential vendors to ensure the sourcing of high-quality ingredients and supplies, maintaining the restaurant’s reputation for excellence.
• Performance Evaluation and Development: Appraised staff performance through systematic evaluations, offering constructive feedback and guidance to improve individual and team productivity.
• Brand Image Management: Oversaw the restaurant’s public image, implementing strategic changes as necessary to enhance service quality and meet evolving customer expectations.
• Cost Management and Waste Reduction: Controlled operational costs by analyzing financial data, identifying areas for waste reduction, and implementing cost-saving measures to improve profitability.
• Financial Reporting and Analysis: Compiled and analyzed detailed reports on weekly, monthly, and annual revenues and expenses, providing actionable insights to inform strategic planning and operational improvements.
• Training and Employee Development: Led the recruitment, training, and onboarding of new and existing employees, emphasizing best practices in customer service and operational procedures to build a skilled and effective team.
• Policy Development and Compliance: Developed, implemented, and enforced operational policies and procedures to ensure compliance with health and safety regulations and promote operational excellence. Education
Peer Recovery Specialist in Mental Health/Substance Abuse disorder SAARA Center - Richmond, VA
April 2022 to April 2022
High school diploma in High school Equivalent
Thomas Dale High School - Chester, VA
September 1994 to May 1998
Skills
• Customer service
• Communication skills
• Computer literacy
• Filing
• Time Management
• Data entry
• Word processing
• Computer operation
• Front desk
• Microsoft Word
• Time management
• Email marketing
• Training & development
• Marketing
• Administrative experience
• Peer support
• PRS Training
• Organizational skills
• Food preparation
• Leadership
• Microsoft Office
• Stocking
• Reading
• critical Thinking
• Cash handling
• Problem solving
• Writing
• Individual / Group Counseling
• Group Therapy
• Motivational Interviewing
• Crisis Intervention
• Behavioral Health
• Social Media Management
• Research
• Behavioral Therapy
• Human Resources
Links
https://www.credly.com/badges/090a99d3-447e-4824-b301-dc834a86db0d/public_url Assessments
Case management & social work — Proficient
May 2022
Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams
Full results: Proficient
Working with MS Word documents — Proficient
May 2022
Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient
Teamwork: Interpersonal skills — Proficient
May 2022
Responding to challenging team situations at work
Full results: Proficient
Customer focus & orientation — Proficient
May 2022
Responding to customer situations with sensitivity Full results: Proficient
Project timeline management — Proficient
May 2022
Prioritizing and allocating time to effectively achieve project deliverables Full results: Proficient
Bookkeeping — Proficient
May 2022
Calculating and determining the accuracy of financial data Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient May 2022
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Basic computer skills — Proficient
May 2022
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Written communication — Proficient
May 2022
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Customer service — Proficient
May 2022
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate