Sales Representative Customer Service
Resume:
Andre Shephard
Chesterton, IN *****
**************@*****.***
Motivated to maintain customer satisfaction in your company and work within a challenging environment where I can use my communication expertise within your organization while establishing an enjoyable career.
Work Experience
Foreman
Basements of Indiana - Indianapolis, IN
April 2021 to Present
We service crawl space repair Basement waterproofing and sum pumps Stacker/Packer
FedEx - Indianapolis, IN
December 2020 to February 2021
In charge of coordinating packages goin to different states Carpet Technician/ crew chief
Stanley Steemer - Indianapolis, IN
April 2019 to July 2020
• driving for 6hrs at least a day
• completing driving test
• mixing chemicals
• ability to pay attention to detail
• handling of money and different payment methods
• using different machinery to clean carpet, tile, wood and upholstery
• Doing all this while following the proper safety steps to ensure a safe workplace
• Transporting items from one destination to another Sales Representative
Guitar Center - Indianapolis, IN
November 2017 to April 2019
Promote, recommend, and sell Musical products and services utilizing consultative selling techniques to maximize customer satisfaction and results.
Handle a high volume of calls covering the full range of customer needs in a prompt and professional manner, obtaining all information for transaction execution. Interpret, translate, explain, and provide applicable, accurate, and appropriate information with respect to products and services, policy and procedure, account status, marketing promotions and campaigns, and explaining billing and shipping details.
Sales Representative
Bluegreen Vacations - Indianapolis, IN
October 2016 to November 2017
Sales, making & answering incoming customer phone calls and take appropriate action for each call Maintain customer satisfaction ratings based on explicit criteria set forth by the company Attend mandatory training sessions to stay updated on product or company policy changes Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input
Input data into the company computer platform to keep each customer record updated Process payments to qualified customers
Package Handler
FedEx Ground - Zionsville, IN
October 2016 to April 2017
Lifting and moving packages from one area to the next. Personal Care Assistant
Ashely's Quality care, inc - Chicago, IL
February 2013 to October 2016
Providing personal care to the elderly, running errands, providing medical assistance, transporting persons to and from medical appointments, preparing meals and light housekeeping duties. Cook/Cashier/Supervisor
Entertainment Cruises - Chicago, IL
September 2015 to September 2016
Supervise staff with problems in regards to customer satisfaction. Earned reputation for delivering exceptional customer service. Measure and mix ingredients according to the recipe in preparation of desired foods. Gained the ability to read and demonstrate culinary fundamentals. Attended mandatory meetings and followed safety standards and guidelines. Assisted in ensuring a clean, safe, and well organized restaurant.
Janitor/Maintenance
rjb incorporated - Chicago, IL
February 2008 to July 2011
Cleaning and sanitizing class rooms, cafeteria, staff lounges, and entry lobby. Sanitized bathrooms, kitchen areas by sweeping, mopping and buffing floors. Removing trash and garbage to designated areas. Followed all security and safety procedures established by company. Education
High school diploma
Thornton fractional north - Calumet City, IL
August 2006 to May 2010
Skills
• Microsoft technology (10+ years)
• Customer Service Skills (10+ years)
• Copy Machine (10+ years)
• Problem Resolution (10+ years)
• Employee Training (5 years)
• Communications (10+ years)
• Typing (10+ years)
• Cashier (10+ years)
• Cooking (10+ years)
• Sanitation (10+ years)
• Customer Service
• Culinary Experience
• Custodial Experience
• Caregiving
• Interpretation
• Kitchen Management Experience
• Senior Care
• Meal Preparation
• Home Care
• HVAC
• English
• Catering
• Food Production
• Food Safety
• Transportation (2 years)
Awards
Top agent of the month
August 2017
Top sales agent for 2 months straight.
Certifications and Licenses
Food Handler
driver's license
First Aid Certification
Additional Information
Dot certification
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