Office Assistant Customer Service

Sonya Walker

Detroit, MI *****, Detroit, MI • +1-313-***-**** • **************@*****.***

Retiree Office Assistant

Office Assistant with twenty-plus years of experiences seeking to regain employment with a well establish organization to learn new tasks and earn growth for advancement. WORK EXPERIENCE

Conifer Health Solutions/Harper ER • Detroit, MI • 08/2023 - 09/2024 Patient Access Representative • Part-time

A-Line Staffing • 10/2022 - 01/2023

Remote Customer Service Specialist

UHC - United Health Care Group • Minnesota • 11/2021 - 06/2022 Telecommunications (Remote)

Henry Ford Health System•Detroit, MI • 06/2020 - 08/2021 Communications Specialist

TouchPoint Support Services • Detroit, MI • 04/2019 - 04/2020 Housekeeper

/ /

Interviewing patient, verification of Identification and insurance card then collecting monetary payments if patient has a copay, documenting all important info, then submitting consent form to the patient or medical records.

•

Working remotely and services the Medicaid recipients of the State of Georgia and Delaware, with signing up with the new Medicaid plan the State is offering.

•

This position is remote, which I went through Robert Half Staffing, duties includes: processing insurance claims and taking calls from customers regarding their health insurance.

•

Operator answering over one hundred external and internal calls daily. In Training JUNE 28, 2020 To Till.

•

Daily meeting, rotating shifts. Overhead pages, transferring callers to patient room, operating computer, switchboard and telephone all together.

•

Cleaning and sanitizing surgical tools, beds, metal equipment, floors in the O.R, NICU, PICU, ICU unit and C.O.S, Behavioral Health departments. Disposing the trash in the garbage. Training to dispatch rooms to housekeepers. Entering the rooms on a pagers - logging rooms in and out on a P.A system.

•

Detroit Renewable Energy • 02/2019 - 04/2019

Inventory Control Specialist

Wayne County Treasurer • Detroit, MI • 01/2018 - 07/2018 Greeter/Customer Service

City of Detroit • Detroit, MI • 02/1990 - 07/2017

Office Assistant II - Retired

DMC - Karmanos Cancer Inst. • Detroit, MI • 02/2004 - 02/2005 Information Techician Support

EDUCATION

Certificate in Medical Billing & Coding

N.I.T • Detroit, MI

CERTIFICATIONS

Driver's License

SKILLS

10 Key Calculator, Assembly, Banking, Cash Handling, Cash Register, Cleaning Experience, Cold Calling, Collecting Payment for Medical Co-pay, Commercial Cleaning, Communication Skills, Computer Skills, CPT Coding, Customer Service, Customer Support, Data Collection, Data Entry, EDI, English, Environmental Services, Epic, Excel, Filing, Front Desk, HIPAA, Hospitality Experience, ICD-10, ICD Coding, ICU Experience, Insurance Verification, Interviewing, Inventory, Janitorial Experience, Machine Operator, Medical Billing, Medical Coding, Medical Terminology, Microfiche, Microsoft, Microsoft Office, MS Office, Organizational Skills, Phone Etiquette, Receptionist, Salesforce, Scheduling, Telecommunication, Training, Typing, Word

Contracted through staff service called, JSG. Duties are rearranging all parts from old to new location and entering data on laptop on a software called the Implementer. Daily Inventory count, collecting data and correcting errors. Learned/trained on Hi/Lo machine. Receiving all deliveries (through incoming calls) and then deliver material to customers.

•

Greeting taxpayer as they enter the building, directing them to the cashier, or representative, operating the Kiosk machine and assisting customers with delinquent bills, answering incoming calls, along with outbound calls for complaints. This position was a six month Contractual position through P.I.E Management.

•

Throughout my years, I have worked at several departments within the City of Detroit as an Office Assistant. Duties: Heavy typing, faxing, reports, data entry, answering multi- phones lines, receiving monetary for all City's event, front desk receptionist.

•

Receiving all incoming calls. Scheduling and canceling all medical appointment. Paging Doctors to assist with other doctors for emergency procedures. Work midnight shift. Filing, typing and sorting mail along with paperwork.

•

Contact this candidate