Customer Service Representative

BRYAN L. MARTIN

Arizona City, AZ *****

Mobile: 520-***-****

********@*****.***

Professional administrator, instructor, leader, mentor with extensive experience in customer service and the administrative field. Formulates innovative techniques for serving clients and impeccable abilities in inventory and record management.

Professional Experience

06/24 to Present Production Associate, Nikola Corporation, Coolidge, AZ

Assists with manufacturing, production tasks and quality control in various electric and hydrogen industries.

05/24 to 06/24 Location Technician, ELM Locating & Utility Services, Casa Grande, AZ

Responsible for accurately identifying and marking the location of underground utilities like electric cables, gas lines and fiber optic cables using specialized equipment.

11/22 to 05/24 Second Assistant Team Leader, Food City, Casa Grande, AZ

Responsible for opening and closing the store, customer service lead, loading and unloading the food/produce truck weekly. Oversees the cashiers, produce clerks, meat department clerks and courtesy clerks. Responsible for balancing the safe and all associated monies involved in the store operation.

05/22 to 11/22 Retail Sales Representative, Advantage Solutions, Casa Grande, AZ

Responsible for developing and growing sales volume in their assigned territory through effective fact-based selling and relationship building with retail account’s operations personnel at store and market (district) level.

06/18 to 03/22 Mechanic Helper, Empire/Caterpillar, Eloy, AZ

Responsible for operating, loading/unloading multiple types of construction equipment, inspecting equipment for damage, fueling and staging CAT equipment. Assisted clients with machines, equipment and attachments while maintaining a positive client experience.

11/17 to 06/18 Assistant Manager, Dollar General, Eloy, AZ

Responsible for opening and closing the store, inventory, processed vendors with products. Ensured that the stock room was maintained in organized manner while communicating with the Dollar General drivers. Assisted with stocking shelves and mentored other associates with general store functions.

06/06 to 10/17 Senior Manager, Learning and Development, CoreCivic, Eloy Complex, Eloy, AZ

Responsible for managing and coordinating training activities required for full compliance with applicable policies, procedures, rules, regulations, and standards for more than one facility. Conducted training sessions and identified potential training needs. Received direction and assistance from the Corporate Director, Staff Development and Training.

12/01 to 06/06 Training Manager, Corrections Corporation of America, Eloy Detention Center, Eloy, AZ

Planned and coordinated staff training, monitored the training program including instructors and materials. Developed programs, instruct segments, and maintained files. Served as an advisor to the Warden regarding training expectations. Recorded data and ensured that all staff was current and in compliance with training policies.

EDUCATION CERTIFICATIONS

Associate Degree, General Studies, Central Arizona College

Dean’s List (2 Years) GPA 3.8

Phi Theta Kappa Member

Previous Instructor Certifications: OC/Chemical Agents, True Colors, Incident Command Systems, Crisis Prevention, and Intervention, CPR Instructor

Types 50-60 wpm

Forklift Certified (Telehandler)

Proficient in Microsoft Office and Google Workspace

Served in the United States Army, Honorable Discharge, Specialized Military Training

Basic Leadership and Management Development Course

Intermediate Leadership and Management Development Course

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