A Team Service Advisor
Resume:
**a Rhine Road
Bishop Lavis
Cell: 063-***-****
Email: *********@*****.***
MANDY SELBOURNE
PERSONAL DETAILS
Age: 13 September 1977
Identity No: 770**********
Languages: English & Afrikaans (read, write & speak)
Marital Status: Single
Gender: Female
Health: Excellent
Employment Status: Unemployed
OBJECTIVE
I am an individual that has the ability to work as a team member or to work independently when required to do so. I believe that my happiness lies in the well-being, and success of the company for which I work. I am open-minded and will try to solve problems wherever I can. Positivity and perseverance plays a major role in my social and career life.
EXPERIENCE
CAPITA S.A-CAPE TOWN S.A.
Department: Marks & Spencer (M&S) 08 Oct 2018-27 Jan 2019
Position: Client Service Advisor
Placing customers orders via Web Chat (Real Time)
Following up on Customers orders with various Couriers
Taking Telephonic Payments
Department: British Gas (BG)28 Jan 2019-Till Present
Position: Senior Customer Service Advisor
Assisting customers with their prepayments of gas & electricity meter faults
Getting Customers who are off supply with their gas & electricity back on supply
Booking engineers for customers who have faulty meters
Checking customers payments on SAP
Raising refund tasks
Raising tasks to update customers meter details if system has wrongfully updated type of meters customers have in their properties
Assisting customers with new gas cords and top up keys for their conventional meters
Assisting customers with top ups and vend codes for their smart prepayment meters.
Services Department
Booking of Annual Service Visits and boiler breakdowns
Tracking the engineer who is meant to visit a customer’s property
Transferring customers to sales teams who needs home care covers
Taking excess payments via Ariandi system if customers has an excess on the account and is booking a boiler breakdown
Transferring customers to landlord’s department to book ASV & Boiler service certificate.
The Foschini Group (Head Office)
Department: New Accounts Department
Duration: October 2006 till February 2018
Positions: Capture Clerk
Data Processing of new accounts accurately and fast.
Routing applications to employment for confirmation
Checking if customers proof of income is in order
Employment Clerk
Confirmation of Employment of Applicants
Checking ITC for bad debts or any other accounts
Being alert for fraud syndicates
Decide whether account should be approved or declined
Helpdesk Clerk
Liasing telephonically with branches across South Africa aswell as Namibia,Botswana & Lesotho.
Assistance to customers with any queries or complaints
EDUCATION
School Attended: Bishop Lavis Senior Secondary School
Highest Standard Passed: Grade 12(Matric)
Subjects Passed: Afrikaans First Language
English Second Language
Accountancy
Economics
Typing
OTHER QUALIFICATIONS
November 1997 Protea College
Certificate Financial Management N4
Subjects: Financial Accounting
Entrepreneurship & Business Management
Management Communication
Computerized Financial Systems
IN-HOUSE COURSES:
New Accounts System Training
Telephone Doctor Skills
REFERENCES
Buncwane Ncoyini
(Team Leader British Gas)
Capita
Sivuyile Panca
(Team Leader British Gas)
Capita
Sabrina Malagas
Team Leader
The Foschini Group
Parow
Tel: 083-***-****
Contact this candidate