Customer Service
Resume:
Kerri
Hackeborn
Customer Service
Phoenix, AZ
************@*****.***
Hardworking and passionate job seeker with strong organization skills. Eager to secure entry-level job position. Ready to help team achieve company goals.Through team contributor strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Prioritizing tasks and meeting deadlines. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Professional Experience
Wells Fargo Bank
Phoenix, AZ 85029
Credit Card specialist
Aug 2023 - Apr 2024
Facilitated seamless account closures, ensure positive experience for departing customers and minimizing negative feedback.
Played an instrumental role in driving customer satisfaction scores upward by effectively addressing enquiries and complaints related to credit card accounts.
Assisted in the development and implementation of new credit card products and services, ensuring a competitive edge within the market.
Expedited resolution of billing errors with proactive communication between clients and financial departments. Reduced fraudulent activity by meticulously monitoring transactions and implementing effective security measures.
Optimized call center productivity by effectively handling high volumes of inbound calls related to credit card enquiries and concerns.
Maintained up-to-date knowledge on industry policies, procedures ensuring compliance in all credit card operations.
Nexa
Phoenix, AZ 85027
Remote Healthcare Specialist
May 2021 - Jun 2023
Managed a high call volume of inbound calls for diverse clients daily. Provided prompt and professional customer service, addressing inquiries resolving issues, escalating complex matters when necessary.
Effectively screened and transfered calls to appropriate personnel, ensuring accurate and timely routing. Recorded detailed and accurate messages and communicated them promptly to intended recipients. Utililized virtual phone systems and call management software to handle calls. Developed and maintained strong relationships with clients and patients, understanding their unique needs and preferences.
Assisted in mentoring new virtual receptionist, ensuring a smooth on-boarding and adherence to service standards.
Iconic Results Inc.
Phoenix, AZ 85040
Customer Service
Nov 2017 - Jun 2018
Managed high call volume of inbound calls daily.
Assisted customers with pre-qualifications for home refinancing. Iconic Results Inc.
Phoenix, AZ 85040
Receptionist/Human Resources Assistant
Sep 2018 - Jul 2020
Greeted incoming potential new employees and venders professionally. And provided friendly and knowledgeable assistance.
Confirmed interview appointments, communicated with clients and kept records updated. Answered phones and promptly directed incoming calls to appropriate department. Correspowith clients through e-mail, phone and postal mail. Handled sensitive information with descression, while maintaining strict confidentiality standards. Provided administrative support to staff members by handling correspondence, filing documents, maintaining office supply inventory.
Assisted with on-boarding new clients and securing paperwork completion. Monitored employee attendance and work performance to verify punctuality and absences, addressing issues in accordance with company policies and compliance.
Screened applicants resumes and coordinated both phone and in person interviews. Created and completed personnel action forms for new hires, termination and title changes. Supported HR manager in strategic planning sessions focused on organizational development and growth. Delivered friendly assistance for new hires throughout interview and training process. Education
Park House School Jul 1988 - Jul 1992
Berkshire, England U.K., AE
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