Medical Assistant Call Center

Veronica Gonzalez

**** ****** **** ****** *** # *02, Kissimmee, FL 34744, 407-***-****, Email: ************@*****.***

OBJECTIVES:

To obtain a position that will allow me to use my skills in a team orientated environment and promote new skills and knowledge for daily growth and advancement within the organization I work with.

STRENGHTS:

Initiate ability to handle Customers with enthusiasm that fosters confidence and trust

Fluent in English/Spanish

Computer Literate

Work well under pressure, maintain a calm attitude in crises situations

EMPLOYMENT:

August 2024

Humana WellCare

Position: Phlebotomist/Medical Assistant

Draw labs for 20 plus patients a day, administer injection per PCP request, answer incoming calls and problem solve on the spot, send out prescriptions, schedule, cancel and confirm appointments, check vitals

September 2019 to November 2024

Aegis Medical Group

Position: Medical Assistant/Call Center/Front Desk

Check Patients in and out, Take Patients Vitals, draw labs as needed, Diabetic Eye Exams

answer high volume of calls, send out prescriptions as need, problem solve and make and cancel appointments.

July 2013 to September 2019

Westgate Resorts

Position: Travel Club Administration Assistant/Lead

Greet families that come in for a presentation, check them in and go through the qualifications for approval to take the presentation, refund deposits when tours don’t meet our qualifications, run the desk when manager is not in for the day or on vacation, and open close office which consist of running reports at the end of the day and closing tours.

EDUCATION:

2009 Stratford Institute

2012 Valencia College

ACHIEVEMENTS:

Time Management, Customer Relations, and Certificate of Achievement

Medical Office Support Certificate, Medical Information Coder/Biller Certificate, Office Support

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