Medical Assistant Customer Service

Maxine Duren *****.**********@*****.***

**** ***** *******, ** ***** 313-***-****

Seeking a rewarding career utilizing my administrative, clinical and patient relations expertise to assist with providing patients with quality care

Personal Attributes and Abilities

Demonstrated ability to work in a busy clinic environment

Motivated, hard-working, productive, and efficient

Cross trained in numerous positions within the medical field

Interacts effective with a diverse, multigenerational population

Proven on-the-job dependability, responsibility, and safety

Professional Experience

Clinical Duties

Venipuncture, specimen collection, and basic lab testing

Monitoring patients and Progress notes

Asepsis and Infection control

Charting, and maintenance of medical records

Patient Relations

Communicates effectively with patients, families, and members of the healthcare team

Use outstanding interpersonal communication techniques to provide excellent customer service

Providing direct care to patients

Transports patients, using wheelchair or wheeled cart, or assists patients to walk

Administrative

Arrange for hospital admission and laboratory services

Schedule appointments, handle billing and bookkeeping information for patients

Completes inventory and order medical, lab/office supplies

Acts as liaison between patients and physicians

Employment History

Imani Residential SVC Direct Care Worker 02/2015-05/2015

Wetherington Family Medicine Medical Assistant 05/2008-04/2010

Karmano’s Cancer Institute Medical Assistant Extern 03/2008-04/2008

Everest Institute Federal Work Study 06/2007-03/2008

Loving Arms Daycare Center Teacher Assistant 05/2007-01/2008

St. John Hospital & Medical Center Volunteer Information Desk Clerk 01/2008-01/2005

Pentecostal Christian Academy Teacher’s Assistant 09/1986-05/2005

Education

Wayne County Community College 2013

Associates Degree/ Education Detroit, MI

Everest Institute 2008

Medical Assisting Diploma Detroit, MI

Kettering High School Obtained

High School Diploma Detroit, MI

Certifications/Awards/Honors

Cardiopulmonary Resuscitation (CPR)

Health Insurance Portability and Accountability Act (HIPAA)

Occupational Safety and Health Administration (OSHA)

PHI Theta Kappa Honor Society

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