Customer Service Administrative Assistant

STEPHANIE KING

*** ********* ****** *******, ** *6545 251-***-**** *********@*******.***

PROFESSIONAL PROFILE

Motivated and resourceful professional with a reputation for quality, proficiency, and reliability in service-oriented positions. Follows policies, procedures and guidelines to ensure consistency. Maintains confidentiality of records.

Consistently successful in motivating and leading team members to top performance.

Problem solver; combines judgment and experience.

Well-organized, manages time and priorities in multi-task environments.

Pays close attention to detail to ensure accuracy and maintain compliance.

Experience reviewing and evaluating processes.

Microsoft Office Applications / MS Excel; MS Word; MS PowerPoint.

Certification of completion: Remote best practices, HIPAA compliance, cybersecurity, healthcare customer service and CRM Competence.

KEY QUALIFICATIONS

Basic Coding Skills for ICD / CPT Third Party Medicare Medicaid HMO PPO Medical Administrative Assistant Medical Terminology Patient Processing Patient Registration Medical Laws & Ethics

Medical Records Management Release of Information HIPAA Compliance Medical Transcription

Office Accounting Anatomy & Physiology ICD-9 ICD-10

EDUCATION

Ultimate Medical Academy Associate of Science Degree in Health Sciences – Medical Office and Billing Specialist, 2018

PROFESSIONAL WORK EXPERIENCE

Kemper Life Insurance – Jackson, AL 2020 – Present

Producer / Traveling Agent

Provide information regarding life insurance services and process claims and collect payments from policy holders.

Build sustainable relationships and trust with customer accounts through open and interactive communication.

Follow all policies as they related to data, procedures and cash handling.

Hardee’s Restaurant Fast Food Restaurant – Jackson, AL 2001 – 2020

Manager / Customer Service

Interviewed, selected, trained, and supervised staff.

Recognized and acknowledged staff performance to increase company morale.

Maintained a safe working and guest environments.

Enforced food safety standards.

Created staff schedules to optimize service.

Promoted a positive work environment.

Calculated inventory and ordered appropriate supplies.

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