Customer Service Administrative Support

Tyhera Barnes

**** ******** **** **, *********, NC 28213

704-***-**** ********@******.***

Professional Summary

Highly motivated and detail-oriented professional with extensive experience in customer service, administrative support, and team coordination. Adept at managing office operations, handling customer interactions, and maintaining accurate records. A fast learner with excellent communication skills and the ability to thrive in high-energy environments. Education

Herzing University – Surgical Technology (Expected Graduation: June 2025) Professional Experience

United States Postal Service (USPS)– Lead Clerk

*November 2014 – October 2024*

- Managed administrative tasks to support daily operations across multiple departments.

- Provided exceptional customer service, assisting with inquiries and paperwork processing.

- Trained and supervised team members to ensure operational efficiency.

- Answered multi-line phone systems and directed calls accordingly.

- Maintained detailed records, ensuring accuracy and compliance with company policies. Charter Communications – Customer Retention Agent

*July 2024 – February 2025*

- Provided high-level customer support to address concerns and improve retention rates.

- Assisted customers with account management, billing inquiries, and service adjustments.

- Maintained detailed records of customer interactions in company databases.

- Developed strong problem-solving skills in a fast-paced environment. Key Skills & Competencies

- Customer Service & Communication

- Administrative Support & Data Entry

- Multitasking & Time Management

- Problem-Solving & Conflict Resolution

- Team Collaboration & Leadership

- Proficiency in Microsoft Word, Excel & Multi-Line Phone Systems Certifications & Training

- Customer Service & Retention Training

- Office Administration Best Practices

References

Available upon request.

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