Customer Service Representative
Resume:
CHEZ
PAYTON
**********@*****.***
Clarksville, IN 47129
Bold Profile
SKILLS
• Customer service
• Time management
• Computer literacy
• Communication skills
• Microsoft word
• Microsoft excel
• Guest services
• Documentation review
• Case Management
• Hospitality Experience
New Albany High School
New Albany, IN • 05/2009
High School
EDUCATION
• Graduated summa cum laude
• GPA: 3.2
Greater Clark County Schools - Substitute Teacher
Clarksville, IN • 01/2025 - Current
KnipperRX - Customer Service Representative
Louisville, KY • 01/2025 - 03/2025
Pharmacord LLC - Case Manager
Jeffersonville, IN • 01/2023 - 09/2024
WORK HISTORY
Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
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Upheld classroom routines to support student environments and maintain consistent schedules.
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Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
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Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
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Maintained day-to-day classroom management and discipline to promote learning initiatives.
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Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
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Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
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Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
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Responded to customer requests for products, services, and company information.
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My job is to make Outbound calls to Payors to check a patients benefit coverage for a specific specialty medication
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• I follow up with case until patient has drug in hand Some duties include calling the physicians office, speaking with the physician, and calling the patient
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ADP - Customer Service Representative
Louisville, KY • 01/2022 - 11/2022
Kindred Healthcare Corporation - Change Management Analyst Louisville, KY • 01/2017 - 09/2021
Investigated and resolved customer service issues within 48 hours of enrollment form
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I answered Inbound calls from out clients who needed help getting access to their retirement accounts
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Clients could call with something as little as a password change, address change or help with any changes for clients retirement account
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• I helped clients enroll in future accounts as far as Roth, and IRA accounts At the end of year we had an obligation to reach out to clients for 'Year End Compliance' testing
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I also assisted clients withdrawal or changing their contributions to their retirement account
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Handled customer inquiries, answered questions, and resolved problems in a timely manner
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Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
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Developed and trained new customer service representatives on the proper handling of customer inquiries
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Created a new customer database by entering customer information into a database
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I worked with internal and external (3rd party) vendors to help promote new code/programs to clients
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I worked in the testing department, to help prevent bugs in program once it went live
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• I promoted code for payroll reports to internal recording system in Cherwell Promoted any changes to our system with other teams necessary for change to work correctly
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