Customer Service Restaurant Supervisor

ASIAUNA EDMOND

Dublin, GA ***********@*****.*** 478-***-****

Hospitality

Professional Profile:

Dedicated and detail-oriented Certified Restaurant Supervisor with over five years of progressive experience in the hospitality industry. Known for exceptional customer service skills and expertise in restaurant operations. Proficient in ensuring adherence to quality standards, optimizing efficiency, and driving revenue growth. Adept at leading teams and maintaining a positive work environment.

Core Skills:

Customer Service Excellence: Demonstrated ability to deliver outstanding customer experiences, resulting in consistently high satisfaction ratings and repeat business.

Operational Efficiency: Implemented strategies that improved operational workflows, resulting in a 20% increase in efficiency. Financial Management: Managed cash handling procedures, leading to a 15% reduction in discrepancies and improved financial accountability.

Leadership and Team Building: Led teams of up to 15 staff members, fostering a collaborative and motivated work environment.

Training and Development: Conducted training sessions on service standards and best practices, resulting in a 25% improvement in staff performance.

Compliance and Safety: Ensured compliance with health and safety regulations, maintaining a clean and hazard-free work environment.

Professional Experience:

RED LOBSTER, DUBLIN, GA, JUNE 2017— MAY 2024

Certified Restaurant Supervisor (38 hours per week – Onsite)

• Supervise daily restaurant operations, including staff management, inventory control, and customer service.

• Implemented new training programs for staff, resulting in a 30% increase in upselling and cross-selling.

• Enhanced cleanliness and sanitation protocols, leading to a 25% improvement in health inspection scores. RUBY TUESDAY, DUBLIN, GA, JUNE 2017 - FEBRUARY 2020 Server/Bartender (38 hours per week – Onsite)

• Provided prompt and attentive service to guests, resulting in consistently high customer satisfaction scores.

• Managed bar inventory and implemented cost-saving measures, reducing beverage costs by 10%. RESCARE, DUBLIN, GA, MARCH 2017 — JUNE 2017

Personal Care Assistant (30 hours per week – Hybrid)

• Assisted clients with daily activities, including grooming, meal preparation, and medication management.

• Maintained detailed records of client interactions and progress, resulting in improved care coordination. BURGER KING, DUBLIN, GA, SEPTEMBER 2014 — MARCH 2019 Cashier (30 hours per week – Onsite)

• Managed cash register and processed transactions accurately, achieving a 99% accuracy rate.

• Provided excellent customer service, resolving issues promptly and professionally. Education:

DIPLOMA IN RESPIRTORY, 2024 - PRESENT

Oconee Fall Line Technical College, Dublin, GA

DIPLOMA IN COSMETOLOGY, 2018

Oconee Fall Line Technical College, Dublin, GA

Skills:

Customer Service, Cash Handling, Inventory Management, Staff Training, Sanitation and Safety Compliance, Record Keeping

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