Customer Service Administrative Assistant
Resume:
Jessica Cadle
Alexandria, VA *****
*****.*@*****.***
Skilled team player with strong Administrative support background in the healthcare environments. Always ready to go beyond basics assignments. Quick learner with good computer abilities.
Work Experience
Medical receptionist, Administrative Assistant, Customer Service(Temporary )All Medical Personnel Employment Agency-Rockville, MD April 2020 to February 2024
Welcomed patients, pharmaceutical reps, and other visitors to doctor's office. Compiled complete patient record with all admission, transfer, and discharge information.
Took patient information and scanned into EMR, ensuring accurate records and patient authorizations. Scheduled patient exams around availability of physician. Made appointments for patients on medical office software, contacted insurance companies on behalf of patients for approvals, and processed co-payments. Advised patient of any preparations required for scheduled procedures. Triaged and routed phone calls, took messages, and followed-up to verify receipt of critical information. Answered phone calls throughout the day to provide information, set appointments and take messages. Prepared for next day's patients by pulling charts and making confirmation calls. Supported medical unit by answering multi-line phones and providing clerical support.
Scheduled and confirmed patients for diagnostic appointments, consultations and procedures. Verified patient demographic data, forms, and insurance information. Prepared office daily schedules in line with staff availability and optimal patient loads.
Scheduled and managed appointments and reduced no-shows by proactively confirming appointments.
Delivered excellent customer service and facilitated development of patient and clinician relationships. Delivered an excellent service experience with friendly, compassionate, and helpful demeanor.
COVID-19 Contact Tracer
Yoh, A Day & Zimmermann Company-Arlington, VA
December 2020 to April 2021
• Trained new employees.
• Collected and prepared nasal-pharyngeal samples for PCR testing of COVID-19 in accordance with standard methods and processes.
• Administered required COVID-19 rapid tests and sample collection using proper swabbing technique.
• Followed in-process quality control procedures and performed accurate data entry of patient information to prepare collected specimens for testing and analysis.
• Maintained cleanliness of testing materials to comply with CDC guidelines.
• Cleaned and sterilized lab area, tools and equipment.
• Recorded control values from technical instruments to maintain reliability and validity of test results. Medical Assistant
Falls Church Healthcare-Falls Church, VA
May 2017 to September 2020
Answered phone calls and scheduled or followed-up on appointments. Supported front office operations including billing, invoicing, scheduling, patient check-in and check out, procedures tracking, reporting, and insurance verification. Maintained and updated patient information and vital signs in electronic medical records or hospital databases.
Communicated with patients and families proactively to gather information on patient's condition.
Greeted patients warmly and assisted Physician in preparing patients for exams and procedures by assessing vital signs and recording medical histories. Prepared and maintained all supplies in exam rooms by ordering, distributing, and managing inventory. Performed gamut of tasks, including maintaining files, verifying insurance claims on behalf of patients, and scanning documents.
Assisted physicians and clinicians with examinations, procedures, preparation of patients, and vital sign procedures.
Administered injections and medications, and collected lab specimens for tests. Prepared specimens for outside lab testing, as ordered by the physicians. Prepared patients for examinations, procedures, and treatments. Receptionist
Masonry Specialists-Marshall, VA
December 2006 to September 2019
answer the phones, respond to general questions from clients and suppliers, write messages and transfer calls .Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing
Operated office equipment, such as personal computers, photocopiers, scanners, voicemail systems, and facsimile machines.
Collated and prepared proposals and documents required for government processing.
Conducted administrative support tasks, including assisting with pay records, invoices, balance sheets, and correspondences.
Prioritized and managed multiple tasks and competing priorities in servicing requests from senior managers.
Organized, ordered and restocked office supplies to keep staff efficient and productive.
Answered calls on a multi-line telephone system to direct callers, provide information and make appointments.
Created professional letters, spreadsheets and emails to support day-to-day business needs.
Managed the master calendar and individual team schedules, smoothly balancing customer and workload demands.
Education
Postsecondary in Registered Medical Assistant
Sanz Medical School - Falls Church, VA
May 2005 to June 2006
Skills
• Communication
• Problem-solving
• Multitasking
• Time Management
• Medical Office Experience
• Insurance Verification
• Experience Administering Injections
• QuickBooks
• EMR systems
• Laboratory experience
• Organizational skills
• Medical terminology
• Triage
• Phlebotomy
• HIPAA
Certifications and Licenses
Value CPR Certification
May 2024 to May 2026
Value CPR
CPR & AED Certification
CMAA
September 2023 to September 2025
The National Healthcareer Association (NHA)
RMA
September 2005 to October 2020
Sanz School
Thompson High School Diploma
June 1997 to September 2000
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