Bilingual, communication, problem solver, team work.

Ester Denise Vigueras

**** ******* ***

Parkville Maryland 21234

Cell: 240-***-**** / Email: ***********@*****.*** Diligent, detail-oriented, and highly motivated professional offering years of progressive experience in managerial services coupled with the ability to work in a customer-focused and fast-paced professional environment; equipped with excellent interpersonal and communication skills. Able to handle multiple tasks simultaneously and efficiently; adept at completing assignments timely and is consistent with quality assurance and workflow scheduling.

SUMMARY OF QUALIFICATIONS

Training / Customer Relations

● Exercise independent judgment, decision-making abilities, and high level of confidentiality

● Collaborate with various levels of customer experience to gather information pertaining to key issues

● Act as liaison between upper management and customers to ensure proper communication

● Coordinate the new hire process between management and ‘new hire’ execution

● Communicate well with external contacts to properly handle direction of business relations

● Create training session based on experience to help promote a consistent work environment

● Well versed in Microsoft Office 2010 and Microsoft Windows Operating systems. PROFESSIONAL EXPERIENCE

Property Management • Laurel,Maryland

LEASING CONSULTING • 01/16-01/19

● Billing/ Invoice

● Faxing

● Filling

● Collecting payment

● Answering calls

● Scanning

MOBILE TREE CRICKET• Laurel, Maryland

STORE MANAGER • 10/14-10/15

● Provide effective and timely resolution of a wide range of customer inquires.

● Maintain quality standards as set forth by senior management.

● Tracking daily and monthly sale and yearly profit reports

● Strive for one call resolution by troubleshooting phone error messages and navigational issues with clients

● Perform follow-up contact with clients on services

● Strike a positive and cooperative tone with both customers and coworkers

● Maintained a presentable customer happy environment

● Surpassed all quotas and store sales records

HILTON GARDEN INN• Greenbelt, Maryland

RECEPTIONIST, CASHIER, GUEST SERVICES • 12/11-10/14

● Performed all duties, such as data entry, and prepared.

● all necessary forms for internal use and generated all correspondence to the management.

● Prepared all necessary documentation for overall staff performance reviews.

● Maintained top rating among staff.

● Service and update customer’s account.

● Provided bilingual (Spanish ) support to Spanish customers Ez-pass Maryland

Call Rep 03/19 – 03/20

● Help customers with personal accounts.

● Process payments on customers’ accounts.

● Process payments on video toll notice.

● Handle escalated calls and claims.

● Register device and accounts for customers.

● Process DM scanning’s (Personal documents checks, money orders Etc.)

● Use excels for payments that where process.

● Provided bilingual support to customers.

• Complete application

• Check eligibility.

• Help reset password if forgotten.

• Assist with Medicate and QHP application

Health Care for the Homeless – Call center 07/22 – 05/24

• Schedule medical, case management, mental health appointments

• Respond to email from providers

• Creating patient cases

• Sending messages for medication refills

Heath Care for the Homeless 05/24 – Present

Maryland Health Connection – Call center

3/20 – 3/21

• Certified Navigator with Maryland Health Benefits Exchange

• Face to face applications

• Summit verification

• Check eligibility status

• Complete application

EDUCATION

WHEATON HIGH SCHOOL SILVER SPRING, Maryland 2008 3.80GPA. Bilingual: Spanish and English

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