Administrative Support Customer Service
Resume:
Pamela Cornish
Plano, Texas
*************@*****.***
Summary
I have over20 years of experience in administrative role supporting senior level executives.
My expertise lies in providing overarching office support while greeting visitors and maintaining a clean and organized reception area ensuring first rate customer service, from managing multi-line phone systems and resolving visitor inquiries to scheduling appointments to collaborating with staff and executive management teams and implementing and enforcing highly effective processes.
Highlights
Multi-line phone system expert MS Outlook -Excel
Document management Microsoft Office Suite and Teams
Administrative support Thomson Reuters Legal Tracker
Strong Interpersonal skills Security Processes
Detailed orientated Mail and Package Delivery
Vendor Coordination Accounting, Invoicing, E-billing
Experience
Mayfair Management Group, 07/27/20 to 12/09/24
Corporate Receptionist Dallas, TX
●Reports directly to the Presidents of the company.
●Answers and routes all phone calls.
●Provides administrative support including arranging travel and hotel booking.
●Handles customer inquiries and routes them to the appropriate Managers.
●Follows up with daily emails to the President, VP, and Regional Managers and on all current company updates.
●Prepares and sends outgoing mailings and packages.
●Assists in the day-to-day processing of document tracking and gathering of all required documents as it related to the companies associations.
●Monitors and orders office supplies.
●Assist with accounts payable invoices and billing and light bookkeeping.
●Maintains all the corporate filing systems.
●Maintain professionalism and strict confidentiality.
●Responsible for the overall kitchen upkeep including ordering beverages and snacks.
Mr. Cooper Mortgage, Coppell TX 08/15 to 07/19
Receptionist for Mortgage Company Coppell, TX
●Greeted and welcomed in a professional friendly manner all visitors, employees, vendors with refined communication skills.
●Demonstrated a solid commitment and provided excellent support within a fast-paced environment to drive achievement of corporate success.
●Resolved and fielded all mortgage customers’ calls in a timely manner.
●A liaison for the security team which included monitoring the secured gates, reporting to facility all building issues and fire hazards, requested emergency personnel for high-risk situations.
●Problem solving for all Mr. Cooper departments and executive staff.
●Orchestrated arrangements for multiple conference rooms including set-up and catering.
●Complied managed and executed attorney billing.
●Submitted and paid legal bills electronically to e-billing sites.
●Configured and maintained information on e-billing sites including setting up new clients.
Legal Network Employment Agency, 02/14 to 04/15
Receptionist for Law Firm Dallas, TX
●Answered all incoming calls and directed them to the appropriate party.
●Scheduled appointments for lawyers and paralegals and booked conference room time for depositions and meeting of all types as well as set-up for catering and events.
●Kept the entrance of the law firm’s neat and appealing at all times, which included replacing flowers, plants.
●Light data entry duties were assigned as well as typing out memos and letters.
●Received all incoming mail and packages delivered to the law firms and scanned.
●Stocked law library as new law books and periodicals were published.
●Ordered supplies, made sure all beverages were always available to all staff and visitors in the law office throughout the day, as well as re-stocked the refrigerators.
Bell Mortgage, Minneapolis, MN, 05/12 to 01/14
Receptionist for the Mortgage Company Minnetonka, MN
●Answered phones for 300 plus employees.
●Managed and communicated with all the four Bell Mortgage branch receptionists.
●Provided proficient support to the executive team.
●Scheduled and provided catering services for the executive team for planned lunches.
●Prepared and shipped all UPS, FedEx packages.
●Updated Bell’s company phone directory.
●Excelled at balancing multiple tasks.
Manpower Temporary Service, Minneapolis, MN 10/10 to 04/11
Administrative Assistant Minneapolis, MN
Staffing Specialist
●Maintained the daily operational duties of the branch office.
●Delivered the Manpower branch experience to the clients and the associates.
●Developed and retained business by providing outstanding customer service.
●Performed a variety of operational and administrative tasks that supported the overall mission of quality performance and service.
●Staffed over 281 associates on assignments and maintained their staffing needs.
●Conducted interviews for the temporary positions and permanent positions.
Education
Harding Senior High School – Graduated Diploma – 1981
Interned for William Mitchell Law School – 1982
Lowthian Fashion and Modeling School – Certificate -1982
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