Supply Chain Account Manager

SHERI SMITH

408-***-**** San Jose, CA ***** ****************@*****.*** linkedin.com/in/sheri-smith-14b65616 Results-oriented Supply Sales Account Manager with a proven track record of driving revenue growth and fostering long-term client relationships. Leverages 20 years of experience in supply chain management and sales to identify client needs, develop tailored solutions, and exceed sales targets. Skilled in strategic account management, negotiation, and delivering exceptional customer service. Committed to optimizing supply chain efficiencies and delivering value to clients through innovative sales strategies and collaborative partnerships. Highlights include President’s Club Recognition, 10-Year Club Member at Xerox, and Top Seller for 10 consecutive years.

AREAS OF EXPERTISE

Account Management – Strategic Sales – Customer Success – Business Growth – Time Management – Public Speaking Data Analytics – Product Knowledge – Communication Skills – Cross-Functional Collaboration – Industry Knowledge Salesforce – Excel – SAP Programs – Outlook – Teams PROFESSIONAL EXPERIENCE

XEROX CORPORATION, NORWALK, CT 2013 – 2024

National Supplies Manager

• Managed annual supplies sales totaling $42 million, demonstrating adeptness in driving revenue streams.

• Collaborated closely with both external and internal hardware sales teams to secure business against competing brands.

• Effectively marketed compatible supplies for HP, Brother, and select Lexmark models through XRC and Everyday Xerox Toners, showcasing versatility in product promotion.

• Successfully retrieved $11 million worth of OEM supplies from resellers involved in the purchase of stolen or fraudulent products, demonstrating vigilance and expertise in supply chain integrity.

• Engaged in comprehensive discussions with Xerox partners, addressing various supply-related matters such as rebates, back orders, and other pertinent issues, showcasing strong communication and negotiation skills.

• During the COVID pandemic, proactively engaged accounts to address supply constraints, assessing their critical needs and aligning solutions.

• Collaboratively identified key printers essential for business continuity, securing timely supplies to prevent disruptions and preserve operations.

• Collaborated with printer sales team and engaged in partner calls to assess market dynamics.

• Developed competitive pricing strategies, offering special pricing on select Xerox products to secure business.

• Enhanced market share and partner relationships by strategically promoting surplus inventory, resulting in increased sales and profitability.

HP CORPORATION VIA MARKETSOURCE CORP., ALPHARETTA, GA 2003 – 2013 Supplies Partner Manager

• Managed annual supplies revenue of $10 million and facilitated hundreds of thousands in printer sales.

• Engaged partners and their sales teams in discussions regarding HP programs, including Purchasedge, printer replacements/refreshes, Selling Advantage (rebates), and promotional campaigns.

• Transformed territory by identifying and addressing counterfeit supply purchases, leading to a successful conversion of a county customer from non-OEM to official OEM supplies, resulting in the recovery of $2 million in annual revenue.

• Engaged with resellers switching customers to compatible toners, conducting analysis on price, yield, and quality to implement special programs promoting the purchase of original toners. Successfully retained reseller business and ensured customer satisfaction, preventing potential loss of entire customer accounts due to compatibility issues. EDUCATION

MISSION COLLEGE, SANTA CLARA, CA BUSINESS MANAGEMENT UNDERGRADUATE COURSES COMPLETED

• Deans List

SAN JOSE CITY COLLEGE, SAN JOSE, CA UNDERGRADUATE COURSES COMPLETED EVERGREEN VALLEY COLLEGE, SAN JOSE, CA UNDERGRADUATE COURSES COMPLETED

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