Customer Service Truck Driver

Zille Hussnain – Driving Instructor / Customer Service Page 1

Zille Husnain

Cell:530-***-****- Email:********@*****.***

Truck Driver

CDL certified professional and dedicated safety conscious truck driver seeking an opportunity to leverage my strong work ethic attention to detail and commitment to on time deliveries schedule. Excellent student satisfaction and success in instruction roles. Advanced knowledge of local routes and traffic trends to offer students varying contexts in which to build skills. I have passion for driving and want to teach others behind the wheel. Experienced sales associate professional with excellent customer service satisfaction reviews. Highly dependable in working in a fast-paced environment with exceptional customer service skills across various environments. Eager to contribute customer excellence through hard work, attention to detail and exceptional organizational and communication skills. Motivated to learn, grow and excel by building positive customer relationships and increasing business in the delivery trucking business. Professional Strengths, Soft & Technical Skills

Customer Service & Communications

Have CDL License (10 speed transmision)

Map Reading

Truck Maneuvering and Traffic Law Expert

Excellence and Patience in Teaching

Microsoft Office, Excel, Word, PowerPoint

Critical Thinking

Possess Clean Driving License

Adaptability and Flexibility

Technical Skills & Data Analysis

Professional Experience

Gill Carriers Inc. Truck Driver, Davis CA (8/2024- Present)

• Operate tractor-trailers to deliver and pick up goods achieving a 98% on-time delivery rate.

• Perform daily vehicle inspections and maintenance before and after trios and reporting mechanical problems.

• Complete all paperwork accurately in a timely manner.

• Collaborated with the logistics department to enhance dispatching procedures.

• Ensure customer satisfaction with timely delivery of all goods while preserving quality and integrity of fright.

• Detect and eliminate safety hazards during travel.

• Assisted in the loading/unloading of fright if required by customer. Sales Associate, AM/PM Service and Minimart, Davis CA (3/2023- Present)

• Supporting customers as an inside sales associate and managing the customer experience.

• Built trustful relationship with customers to encourage return visits.

• Resolved all customer issues to maintain high standards of customer satisfaction.

• Processed fuel and merchandise transactions by operating Point of Sales System (POS) with accuracy.

• Working with team to ensure the store projects are completed and inventory is up to date.

• Training associates with the business processes and procedures.

• Managing all vendor deliveries and updating the inventory management system.

• Overseeing the food is properly prepared and displayed according to policy and procedures.

• Maintain clean and orderly workstation.

• Won employee of the month three times for excellent performance.

• Counted nightly income, categorizing and sending to bank on daily basis.

• Attend safety meetings each month to voice concerns and offer constructive feedback to others.

• Stock and rotate inventory regularly.