IT support

BRITTANY STONE

South River, NJ ***** 908-***-**** ******@*****.***

Personal Summary

Dynamic professional with a proven track record at Len the Plumber, adept in permit processing and payment management. Excelled in leadership roles at CVS and Walgreens, enhancing customer satisfaction and team performance. Skilled in Microsoft Office and possesses outstanding communication abilities. Demonstrates adaptability and a positive, professional demeanor in fast-paced settings.

Skills

Proficiency in Microsoft Office

Leadership and team management

Strong communication (verbal and written)

Adaptability in fast-paced environments

Customer service excellence

Excellent people skills

Friendly and outgoing

Time management

Cash handling

Positive and professional

Experience

Permit Runner 03/2023 to 04/2024

Len the Plumber Jamesburg, NJ

Received and submitted payments for fees and fines, accurately tracking amounts, issuing receipts and updating computer systems.

Prepared paperwork for submission of applications for various types of permits.

Traveled to Municipal buildings to drop off or pick up permits and payment

Product Support Expert 01/2025-Present

TurboTax

Helping customers with TurboTax software

Guiding customers with screensharing to assist them

Logging customers issues and resolutions to improve support and provide feedback to the company

Troubleshooting technical issues and errors

Medical Assistant 01/2023 to 01/2024

Cardiovascular Health Associates

Responsibilities would typically involve both administrative and clinical tasks, supporting cardiologists and other healthcare professionals in providing care to patients with heart-related conditions

Measured vital signs and took medical histories to prepare patients for examination.

Assistant Manager 01/2016 to 01/2020

CVS

Focusing on driving sales, improving customer service, developing talented teams, and maintaining operational efficiency at CVS

Assistant Manager 09/2011 to 01/2014

Walgreens

As an assistant manager at Walgreens, my responsibilities involved overseeing daily store operations, leading a team, and ensuring customer satisfaction

Operated cash registers and processed transactions including sales, returns, and exchanges.

Opened and closed cash registers by counting money, separating charge slips and balancing drawers.

Provided excellent customer service, resolving issues and answering queries promptly.

Education

Medical Assistant: Phlebotomy, Electrocardiography, Clinical Procedures, Aseptic Technique, Minor Surgical Procedures, Insurance Billing and Coding, Electronic Health Records, Ethics 01/2024

lincoln technical institute

An intensive 880-hour program with preparation to become a multi-functional practitioner, performing front office and clinical patient care duties, as well as basic urgent care procedures.

high school diploma 01/2009

belvidere high school

Bachelor of Science: Computer and Information Sciences

Strayer University

Certifications

Certified Phlebotomy

Certified Medical Assistant

CPR

IBM IT Support

Accomplishments

deans list

presidents list

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