Customer Service Sales Representative
Resume:
Alethea Moreland
**** ******* ******, *******, ** 30315
*****************@*****.***
Professional Summary
Dedicated Customer Service and Sales Representative with over five years of experience in delivering exceptional customer experiences, increasing sales revenue, and fostering long-term client relationships. Skilled in identifying customer needs, upselling products, and resolving issues efficiently. Adept at handling transactions, managing accounts, and providing tailored solutions to enhance customer satisfaction. Seeking a dynamic role in sales and customer service to leverage my expertise and drive business success.
Skills & Competencies
Strong sales and negotiation abilities
Excellent customer service and relationship-building skills
Problem-solving and conflict resolution
CRM software and database management
Cash handling and transaction processing
Effective communication and active listening
Team collaboration and leadership
Time management and multitasking
Professional Experience
Optician
America’s Best Contacts & Eyeglasses Atlanta, GA March 2023 – Present
- Assist customers in selecting eyeglasses and contact lenses based on prescriptions and lifestyle preferences.
- Educate clients on lens options, frame styles, and eyewear maintenance for optimal satisfaction.
- Process payments, manage inventory, and maintain accurate customer records.
- Deliver high-quality customer service, ensuring a positive shopping experience.
Sales & Customer Service Representative
State Farm Fire & Casualty Insurance Atlanta, GA April 2006 – July 2010
- Assisted clients in selecting and purchasing insurance policies, including auto, fire, life, and property insurance.
- Processed applications, payments, endorsements, and policy modifications.
- Upsold products and services, increasing average transaction value by 20%.
- Managed customer accounts, resolving inquiries and ensuring policyholder satisfaction.
- Conducted targeted cold calls, achieving high conversion rates and boosting customer acquisition by 15%.
- Collaborated with team members to develop and implement sales strategies, driving a 10% increase in revenue.
Lead Teacher
Show Me Love Learning Academy Mableton, GA February 2021 – January 2023
- Developed and implemented engaging lesson plans to accommodate diverse learning styles.
- Provided mentorship to fellow teachers, fostering a collaborative and supportive work environment.
- Conducted assessments to track student progress and implemented strategies for academic growth.
- Communicated regularly with parents to discuss student performance and development.
Education
Booker T. Washington High School – Atlanta, GA (Graduated: May 2002)
Additional Information
- Proficient in Microsoft Office Suite (Word, Excel, Outlook) and CRM systems
- Strong adaptability, patience, and organizational skills
- Passionate about delivering exceptional customer service and achieving sales goals
Contact this candidate