Customer Service Community Engagement
Resume:
Natalie Holloway
Germantown, TN *****
********.*************@*****.***
Authorized to work in the US for any employer
Work Experience
Community Engagement Director
The Chiro Place-Olive Branch, MS
December 2023 to Present
• Verifying insurances and writing up/ determining patient financial responsibilities.
• Obtain/ confirm patient responsibility via researching payer coverage criteria and any required prior authorization requirements.
• Complete any authorization requirements within scope or get with doctor to complete
• Track all patients currently under care authorizations to assist doctors/ clinic with any submission needs
• Track tasks, review reports for accuracy and completeness, prepare and send insurance benefit verification results to healthcare providers on deadline.
• Assist with Reporting and resolving any payer delays/challenges and/or escalated complaints
• Provide excellent customer service to clients and clinics, answering inquiries and resolving issues related to insurance policies
• Strong customer service skills with the ability to effectively communicate and build rapport with clients and clinics/ team members
• Maintain strong Knowledge of insurance policies, benefits administration, and industry regulations
• Maintain and exude Excellent problem-solving and decision-making abilities
• Proficient in using computer systems and software for data entry and record keeping
• Detail-oriented with strong organizational skills to manage multiple tasks and prioritize
• Community engagement to develop leads/referrals for new patients and events
• Setting up and working community events to gain new patients and develop relationships
• Be present and prepared for mandatory weekly coaching calls
• Maintain marketing calendar of events
• Maintain Outreach calendar of events and leads for Integrity coaching purposes
• Follow up with MFG provided by clinics within a timely manner to schedule an event
• Maintain professional appearance of self and all equipment/event set ups
• Search web for any Community event opportunities
• Take pictures and provide the social media team with footage from events
• Show fan appreciation to those that helped connect within the community Retention Specialist/Closer
Homewood Medical LLC-Birmingham, AL
May 2023 to November 2023
• Communicating with customers and sales representatives.
• Analyzing customer behavior.
• Gathering information about customer complaints.
• Developing aggressive retention strategies based on customer feedback.
• Negotiating with customers to sign contracts and retain business.
• Meeting with the sales team to propose customer retention solutions.
• Writing and presenting customer behavior reports.
• Building positive relationships with customers and business associates.
• Complete, send, and audit bills and records.
• Oversees staff, implements procedures, maintains administrative systems, and works closely with legal counsel.
Business Development Manager
Restopros of Birmingham-Birmingham, AL
January 2023 to May 2023
• Maintain good relationships with clients so that the business can maximize the value of those relationships
• Identify key contacts at potential client companies to establish and foster relationships
• Participate in one-on-one meetings with clients to explain services to guide their choices
• Understand the problems and challenges of clients, address those needs
• Grow the business by identifying new sales and business development opportunities
• Assess the activities of our competitors to proactively satisfy and retain our clients
• Provide excellent service to maintain a positive reputation for the business
• Resolve any customer complaints promptly and professionally
• Set revenue targets and develop and execute a strategy to meet them
• Be versed in residential/commercial construction to explain the mitigation and repairs process to prospective customers
• Ability to write estimates in designated software as required Client Relations Manager
Ageless Men's Health-Southaven, MS
July 2022 to December 2022
• Create and nurture long term relationships with patients in our clinic located in our Southaven clinic location
• To power and support the growth of the clinic through the development of successful client relationships
• To be the face of the clinic, with front desk responsibilities to include greeting patients verifying insurance, and collecting copays
Outreach Representative
The Chiro Place-Bartlett, TN
January 2021 to August 2022
Position objectives include:
• Community engagement to develop leads/referrals for new patients and events
• Setting up and working community events to gain new patients and develop relationships
• Be present and prepared for mandatory weekly coaching calls
• Maintain marketing calendar of events
• Maintain Outreach calendar of events and leads for Integrity coaching purposes
• Follow up with MFG provided by clinics within a timely manner to schedule an event
• Maintain professional appearance of self and all equipment/event set ups
• Search web for any Community event opportunities
• Take pictures and provide the social media team with footage from events
• Show fan appreciation to those that helped connect within the community Substitute Teacher
TCAT of Pulaski-TN
January 2014 to December 2015
Substitute Instructor General Duties:
• Monitor individual or groups of students in an assigned program
• Reinforce instruction as directed by the program instructor
• Direct group activities as assigned
• Provide support to students upon instructor's absence
• Operate certain types of equipment
• Distribute and collect daily assignments
Education
Bachelor of Liberal Arts in Psychology and Sociology University of Memphis - Memphis, TN
May 2014
Skills
• Google Calendar
• Data entry
• Relationship Management
• Office Management
• Account Management
• CRM Software
• MS Office
• Excellent Accurate and Effective Verbal and Written Communication
• Communication skills
• Event Planning
• Social Media
• Customer Relationship Management
• Case Management
• Fundraising
• Community Outreach
• Supportive and Accountable
• Self-motivated
• Presentation Skills
• Outside Sales
• Proactive
• Sales Management
• Budgeting
• Sales
• Detail Oriented
• Google Drive
• Collaboration
• Management
• Salesforce
• Human Resources
• Business Development
• Personal Assistant Experience
• Customer Service
• Documentation
• Innovative
• Planning and Scheduling
• Microsoft Excel
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