Customer Service Sales Agent
Resume:
Louisa T. Sibanyoni
Sales Agent
CAREER OBJECTIVE
Obtain a challenging leadership position applying creative problem-solving and lean management skills, with a growing company to achieve optimum utilisation of its resources and maximum profits.
ACHIEVEMENTS
• Multiple sales targets achieved over the years
EDUCATION
EXPERIENCE
Senior Certificate MYNET, 07. 2022 – Present
SALES AGENT
Responsible for sales & customer relationship management
• Outbound telecalls
• Processing customer payments
• Address delinquent accounts
• New sales development
• Offer advice to existing customers and/or determine satisfaction
• Determine customer needs, offer service solutions and support.
• Achieve and improve monthly sales budgets
• Manage / communicate promotions and opportunities to customers Page 2 of 3
EXPERTISE
Sales
Customer Relationship
Management (CRM)
BLING STALLATION, 10. 2020 – 06. 2022
SALES EXECUTIVE
Responsible for sales
• Determine customer needs and offer service solutions and support.
• Meeting monthly sales goals
• Create and maintain a database of prospective clients
• Preparing sales quotations and proposals
• Resolving unique customer issues
• Follow up on customer orders as necessary
• Strive to improve customer satisfaction through excellent customer service
• Contribute to team effort by accomplishing related results as needed
• Keep management informed by submitting reports for activity, results and sales SKILLS
Decision-making
Planning
DION WIRED, 08. 2019 – 04. 2020
SALES EXECUTIVE
Responsible for sales
• Serves customers by selling products and meeting customer needs
• Meeting monthly sales goals
• Develop and maintain a customer database
• Make sales calls to new and existing clients
• Ensure customer service satisfaction and good client relationships
• Monitor competitors, market conditions and product development
• Do hazard counts on a daily basis
• Drive sales through engagement of customers, suggestive selling and sharing product knowledge
• Assists with inventory, including receiving and stock merchandise
• Greets and receives customers in a welcoming manner
• Introducing promotions and opportunities to customers
• Cross-selling products to increase the purchase amounts
• Increase in store sales
CONTACT
**********@*****.***
3507 Daffodil Gardens
Karen Park,
Pretoria North,
South Africa
CONTEMPO, 03. 2017 – 07. 2019
STORE SUPERVISOR
Responsible for store processes
• Execute opening and closing store procedures including all administration work to rich standards.
• Assist store manager in achieving monthly set targets
• Give daily banking, check that cash balances
• Operating till and accurately handling cash debit and credit card
• Follow correct cash procedures
• Receive, check and unpack stock and insure all paper work is correct
• Resolve customer service related issues, elevating as need to the store manager
• Assist in maintaining visual displays and layouts according to Contempo standard Page 3 of 3
RAGE, 12. 2014 – 03. 2017
STORE SUPERVISOR
Responsible for store processes
• Demonstrate the ability to efficiently and effectively operate the store in the absence of the store manager
• Execute opening and closing store procedures including all administration work to rich standards
• Assist store manager in achieving monthly set targets
• Receive, check and unpack stock and insure all paper work is correct
• Give daily banking, check that cash balances
• Resolve customer service-related issues, elevating as need to the store manager
• Assist in maintaining visual displays and layouts according to RAGE standards TRUWORTHS, 05. 2003 – 10. 2007
SALES
Responsible for sales
• Merchandising and allocating new and in store merchandise according to the weekly fashion files and store layout
• Marketing and promoting the stores merchandise to in store customers at all times • Give daily banking, check that cash balances
• Resolve customer service related issues, elevating as need to the store manager
• Assist in maintaining visual displays and layouts according to RAGE standards MR PRICE, 11. 2008 – 06. 2009
SERVICE DESK & MERCHANDISING
Responsible for sales
• Processing daily payments transections at the terminal
• Merchandising and allocating new stock
REFERENCES
Mr. M. Nieker, Senior Manager, BlingStallation
Mr L. Masupha, Sales Manager, Game Everton
Mrs J. Mjakuja, Store Supervisor, Contempo Woodlands 012-***-****, 079-***-****
Mr K. Toka, Truworths, Store Manager
012-***-****, 081-***-****, 074-***-****
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