Call Center Customer Service
Resume:
Peyton Cefalu
Hammond, LA
*************@*****.***
I saw that you had a job opening at your location. I know that with my qualifications, I would be a great asset to the company if given the opportunity. I have excellent communication skills. I have a vast knowledge of computers. I am experienced in Microsoft Excel, Google, Quickbooks, etc. I am an intelligent, hard working, loyal individual. I have customer service skills, as well. I am great with people. I am a well-rounded individual who works well independently or with others. This helps me come up with solutions to issues that arise quickly. Between my common sense and my intelligence, I can have problems solved quickly, effectively, and efficiently. I am authorized to work in the US for any employer.
Work Experience
By
Tren Solar
Call Center Agent
01/04/2024
01/07/2025
remote
I dialed prospects and talked them into making an appointment to speak to a solar specialist about getting solar panels. I answered all of the customers questions. I put all of the information into the computer, I documented all calls and responses, I put people that did not want to be contacted again on the do not call list, answered 350 calls a day, performed administrative duties, weekly meetings with supervisors, as well as my team members.
Call center agent
ADT Solar
01/03/2023
02/23/2024
Mandeville, LA and remote
I dialed prospects and talked them into making an appointment to speak to a solar specialist about getting solar panels. I answered all of the customers questions. I put all of the information into the computer, I documented all calls and responses, I put people that did not want to be contacted again on the do not call list, answered 1000 calls a day, performed administrative duties, weekly meetings with supervisors, as well as my team members.
Optometric technician & receptionist
America’s Best Contacts and Eyeglasses
Hammond, LA
October 2019-August 13, 2022
Scheduled appointments, called to confirm appointments, Helped front desk, answer phones, assist customers, performed exam on patients, administered the FDT field test, retinal camera, oculus, multiple tests with the slit lamp, took patients’ acuities, did confrontational fields test, get patient ready for the doctor, set up the teleconference with the doctor, sold glasses, assisted customers with everything they need, answer questions, sell merchandise, clean the store, all equipment, and clean after the doctor.
IHome Health Aide
Assurant Healthcare, Inc.
Independence, LA
November 2018 to February 2019 CDC C
Watch a patient throughout the day doing everything that he cannot do. Took patient’s vitals
and reported conditions to supervision. Cleaned and cooked for the patient. Made sure patient took all of his medicine.
Neil Corp Packer
Flexicrew Staffing
Hammond, LA
October 2017 to April 2018
I separated each crate/order to ensure all ordered products are present. I counted each product. I wrapped up breakables, I bagged small products of the same type, Counted each box, sent packaged and correct orders to be shipped out on the next truck. I had to meet a quota of 20 totes or orders regardless how big or small the order was.
Debris Monitor
Shaw Environmental & Infrastructure
Abita Springs, LA
March 2005 to January 2006
Wrote receipts for truckers to get paid for removing debris off road after Katrina. Watched trucks to make sure they only went the allowed 10 feet from the center of the road. Make sure the truckers followed all the rules period.
Office Administrator
C and C Property Services, Inc. - Richmond, TX
Remote
September 2010 to February 2013
August 2015 to Dec 2017
Recruit inspectors and fire if not working out. Inspect homes for Housing and Urban Development, Review HUD inspection reports, upload photos to Cityside. Review and process Initial Property Inspection Reports (HPIRs), file documents accordingly, Access maintenance reports and ensure all hazards are eliminated, Upload photos from before and after work was completed, Assign inspectors to complete initial and routine inspections, Verify that all work performed was completed as required and that all verification photos were uploaded to the system, Answer the phones, assist inspectors with all issues, questions, and concerns, Find appropriate vendors to complete work orders that were assigned vendors and take bids to eliminate major safety hazards, get the bid submitted to HUD for approval, be available 24 hours a day for emergency situations such as break ins as well as ensure police report was filed, report and repair broken windows as well as other security issues, call local law enforcement officials to remove "squatters" who illegally resided on the propertygs, inspectors, assistants, contractors, issued 1099s to all subcontractors, review all photos carefully to ensure photos and issues match the contractors reports, Compare old documents with new documents to ensure that the inspections were completed and not duplicated from prior inspections, Perform online orientation and guidelines as well as train all employees and subcontractors, Manage repeat inspections and maintenance on property such as grass cuts, trimming of vegetation per HUD standards, Ensure all properties have been secured with the correct key codes and lock sets, Ensure all sheds, outhouses, gates, etc. have been secured with the correct HUD padlock and code, Make sure that pools and hot tubs are covered appropriately and all gates surrounding the pools and spas are enclosed and locked preventing access,Address any and all health and safety hazards within the time allotted.
Customer Service Representative
Bass Pro Shops
Denham Springs, LA
October 2013 to December 2013
I took customer complaints, I assisted Santa and with holiday workshop, took pictures of the children on Santa’s lap, restocked shelves after close, cleaned and refolded clothing, played with children so the parents can shop, cashier when needed, cleaned and swept scheduled area and helped others finish their area.
Head of Landscaping Crew
Mallet Lawn care and Landscaping
Walker, LA
March 2013 to September 2014
Performed lawn care, cut grass, install irrigation to plant beds, weed eat yard, plant flowers, and vegetation, install lights, design plant and flower beds, remodel old beds and pull out weeds, apply weedkiller spray to yard, remove debris, blow leaves and chop them up.
Work Order Specialist
Cityside Management Corporation
Hammond, LA
September 2009 to August 2010.
Communicate with all inspectors, vendors, clean out crews, etc. to ensure every job and work order has been addressed and completed correctly according to HUD standards, review all photos carefully to ensure photos and issues match the contractors reports, Compare old documents with new documents to ensure that the inspections were completed and not duplicated from prior inspections, Ensure all properties have been secured with the correct key codes and lock sets, Ensure all sheds, outhouses, gates, etc. have been secured with the correct HUD padlock and code, Make sure that pools and hot tubs are covered appropriately and all gates surrounding the pools and spas are enclosed
and locked preventing access, Address any and all health and safety hazards within the time allotted, Report unsafe conditions to HUD immediately such as foundation issues, bad flooring, gas leaks, etc., Report utilities have been shut off and entire structure has been secured.
Substitute Teacher
Tangipahoa Parish School Board
Tangipahoa Parish, LA
September 2008 to May 2009
I taught the children while the teacher was away. I did lesson plans. I administered tests to students. I followed all of the teacher’s rules and lessons.
Skill 1 helper
Repcon inc
Baytown, TX
May 2007 September 2008
I assisted the pipefitter. I built hooches, put out fires, Rang the bell alerting other coworkers, Make sure all hazards have been eliminated before work has begun. I worked in the safety office for Brett Meinsher in Repcon’s Safety Department making sure al PPE was worn correctly, typing and filing out records,
excel reports, did orientation for the plant itself to multiple different companies. Helped timekeeper keep up with counting time, writing checks, and more.
Floater Teller
First Guaranty Bank
Hammond, LA
April 2005 to July 2005
I floated from bank to back. Made cash, check, or coin deposits to bank accounts. Helped count and refill the ATMs. Balanced drawer at the end of the day to ensure all money adds up. Completes transactions in lobby and drive through. I worked at whichever back was short of staff.
Teller
Central Progressive Bank
Amite, LA
March 2004 to April 2005
Made cash, check, or coin deposits to bank accounts. Helped count and refill the ATMs. Balanced drawer at the end of the day to ensure all money adds up. Completes transactions in lobby and drive through.
Receptionist
United American Insurance Company
Lafayette, LA
July 2003 February 2004
Answered calls, customer service, corrected insurance policies (life, house, car, fire, flood, casualty, health, etc). Made policies ready for corporate. I issued checks to inspectors. Made telephone conferences.
Waitress/Cashier
Lafayette Restaurant
Lafayette, LA
February 2003 to July 2003
Waited tables, escort, cashier, bartender to our own tables, cleaned our section after shift, do side work after shift, took orders, put them in computer, at the proper time to ensure proper delivery to table, etc. swept, cleaned, fixed appetizers, salads, and soups and gumbos.
Waitress/Hostess
PREJEAN'S RESTAURANT
Lafayette, LA
March 2001 to January 2003
Waited tables, escort, cashier, bartender to our own tables, cleaned our section after shift, do side work after shift, took orders, put them in computer, at the proper time to ensure proper delivery to table, etc. swept, cleaned
Waitress and Hostess
Don’s Seafood
Lafayette, LA
September 2000 to March 2001
Waited tables, escort, cashier, bartender to our own tables, cleaned our section after shift, do side work after shift, took orders, put them in computer, at the proper time to ensure proper delivery to table, etc. swept, cleaned
Receptionist
Dr. V.N. Cefalu’s Office
Hammond, LA
January 1992 to September 1997
Scheduled appointments, answered the phone, filed charts, assisted doctor, cleaned office, faxed documents, created documents and files needed for the doctor, assisted patients, created medical records for the patient. Created invoices, scheduled times to do autopsies, assisted the funeral homes with whatever was needed, collected cash payments, checks, credit cards, and insurance. Ran insurance to get current benefits for patients.
Education
Nursing
University of Louisiana at Lafayette
Lafayette, LA
September 2000 to May 2006
High school in College Prep; High Honors
Hammond High School - Hammond, LA
August 1996 to May 2000
Skills
Written and oral communication skills with a high level of professionalism
Interpersonal, organizational, and active listening skills, computer skills including Microsoft Excel capabilities, Customer service skills, Problem solving, Time management, Leadership skills, people skills, listening skills, administrative skills, management skills, conflict resolution skills
Contact this candidate