Information Technology Systems
Resume:
Mfundo Shusha
ERF***/** Mindalore Ext*, Crn Van Lill and Richardson,
Krugersdorp, 1739
*******@****.**.** / ******.*******@*****.***
PERSONAL INFORMATION
Gender : Male
Date of Birth : 1987-12-03
Citizenship : South Africa
Languages : IsiZulu, English, IsiXhosa, Setswana
Driver’s License : Code 10 with PDP
Interests : Personal development, Technology & Research.
EDUCATION
Institution : University of Johannesburg
Qualification : Adv.Dip Business Information Technology
Duration : 1 year
Modules
• Business Analysis
• Database
• Programming
• Software Requirements
• Human-Computer Interface
• Software Testing
• Software Project Management
Institution : Durban University of Technology
Qualification : Information Technology Diploma
Major Subjects : Development Software and Information Systems
Duration : 3 Years
Modules
• Commercial Programming
• Development Software
• Information Systems
• Information Technology Skills
• Systems Software
• Technical Programming
Institution : Mbambi High School
Qualification : Matric Certificate
Subject : IsiZulu, English, Mathematics, Physical Science, Biology,
Business Economics.
CAREER OBJECTIVE
To succeed in a work environment that allows career growth and excellence. Also, to earn a job that provides industry satisfaction and fulfilment to the organizational goals, objectives, and strategies.
SKILLS
• Leadership and ability to take work direction.
• Problem-solving and multitasking
• Strong organizational, communication, and self-management skills.
WORK EXPERIENCE
Company name : SABC Production Studios (Jan 2023 - Currently)
Position : Information Systems Support (Sales and Marketing)
Duties & Responsibilities :
Provide daily system support to users within Sales Operations, within SLA time of 1 hour first line and 24 hours escalation ensuring 99.9 % resolution.
Generate custom information not present in production systems via SQL scripting as requested by users or management.
Ensure accurate billing. Initiate the invoicing process in SAP and compare the result with source data.
Ensure all reconciliation for the month is completed and discrepancies have been resolved in consultation with the Recons Team.
Investigate credit notes and Assist finance in credit resolutions.
Respond to internal/external stakeholder queries on time.
Interacts proactively with stakeholders to identify and define complex/controversial problems and to develop and implement strategies or techniques for resolving projects/programs issues.
Escalate possible bugs within the software to the respective vendors, and ensure issues are resolved within agreed SLA timeframes.
Company name : SABC Production Studios (Jun 2022 - Dec 2022)
Position : Technician (Production Studios)
Duties & Responsibilities :
Products, processes, practices & equipment in line with SABC technical & operational broadcast standards
Adhere to service delivery standards.
Submission of ad-hoc incidence fault reports with findings and repairs.
Prevention of on-air technical faults to less than agreed SLA %
Response time to match urgency for technical assistance in accordance with delivery requirements (in support of the % availability of the on air systems)
Effective technical support to users in order to reduce downtime.
Correct configuration & testing of digital equipment to ensure less than agreed % of technical on-air faults.
Ensure functional, streamlined and reliable digital systems.
Follow up reported faults.
Technical inputs & specifications to support procurement of correct equipment and software.
Company name : Compute Corporate Technology Solutions (Mar 2021 – Oct 2021)
Position : IT Technician
Duties & Responsibilities :
Sales, installation, updates, licensing, and renewal of Microsoft packages (Office 365)
Desktop Support
Sales, supply, and delivery of computer hardware and software solutions.
Ensuring compliance regarding private and public organization’s Microsoft licensing.
Sourcing of the best IT solutions and products.
Drafting Service Level Agreements according to the client’s needs and requirements.
Preparation of RFQs, Tender documents and ensuring all service requirements are completed on time and effectively to ensure compliance.
Company name : In2ITTechnologies (Jan 2017 – Dec 2018)
Position : ICT Technician
Project : Gauteng Broadband Network, Fibre installation
Duties & Responsibilities :
Provide 1st line support for all users
Ensuring 99, 9% Uptime, core sites using a monitoring system
Connect users to the local networks, printers, Servers etc.
Setup and configure IT equipment (desktop, laptop, printers)
Troubleshoot, diagnose and resolve hardware and software problems.
UPS and battery maintenance
Company name : Lead Change Development (Jan 2014 – Dec 2016)
Position : ICT Technical Support
Duties & Responsibilities :
Computer hardware and software maintenance
Purchase and replacement of hardware and software products such i.e.
Antivirus/Spyware maintenance and support.
Company name : Statistic South Africa(Jan 2012 – Dec 2012)
Position : ICT Technical Support
Duties & Responsibilities :
Desktop Support, Mobile App support
Asset management
IT Support for Gauteng Field workers and supervisors for Community Survey 2016 and various small projects on a contractual basis.
CONTACTABLE REFERENCES
Name : Miss Lerato Manaka
Position : Line Manager
Company : SABC
Email : ********@****.**.**
Contact : 087-***-****, 011-***-****
Name : Mr. Thai Keaotshepa
Position : Senior Technician
Company : SABC
Email : *****@****.**.**
Contact : 073-***-****, 011-***-****
Name : Ms Tazz Duff
Position : Senior IT Technician
Company : Compute Corporate Technology Solutions
Email : ****@*******.**.**
Contact : 076-***-****
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