Customer Service Experience
Resume:
Beyonce Ngwanah
*** ****** ** *********, ** ***** 682-***-**** *********@*****.***
Arlington, TX 76010
*********@*****.***
Professional Summary
Beyonce Ngwanah
Sheila Dr Arlington, TX 76010 682-***-****
*********@*****.***
Driven and results-oriented individual with experience in customer service and team coordination. Adept at solving complex problems, managing cross-functional teams, and improving customer experience.
Authorized to work in the US for any employer
Work Experience
Front Desk Agent
La Quinta Inns & Suites-Grand Prairie, TX
July 2023 to July 2024
• Greeting and Directing Visitors
• Welcome visitors in a friendly and professional manner.
• Direct them to appropriate departments or personnel based on their inquiries.
• Answer, screen, and forward incoming phone calls and emails promptly.
• Provide accurate information about the company’s services, hours, and policies.
• Manage appointment scheduling and maintain calendars for staff.
• Handle data entry, filing, and document organization.
• Monitor and restock office supplies as needed.
• Keep the reception area organized and presentable.
• Assist with basic troubleshooting for office equipment like printers or phones.
• Address client or visitor concerns effectively and professionally.
• Collect feedback to help improve the company’s services. Virtual Customer Service Representative
PNC Bank/National City Bank-Arlington, TX
June 2021 to June 2022
• Provided exceptional customer service through virtual chat support, resolving a wide range of banking inquiries and issues efficiently.
• Assisted customers with online banking services, including account setup, troubleshooting, and transactions.
• Maintained a high customer satisfaction rating by ensuring prompt and accurate responses.
• Collaborated with the team to improve chat support protocols and enhance the customer experience. Education
High school diploma or GED
International Leadership Charter School - Arlington, TX August 2017 to May 2021
Skills
• Customer service
• Positive Psychology
• Front desk
• Cashiering
• Computer skills
• Customer service
• Sales
• Cash handling
• Time management
• Typing
• Communication skills
• Restaurant experience
• Time management
• Order entry
• Leadership
• Administrative experience
• Micros POS
Languages
• Spanish - Intermediate
• Mandarin - Beginner
• French - Beginner
Certifications and Licenses
CPR Certification
BLS Certification
June 2023 to June 2025
Certified Home Health Aide
State Tested Nursing Assistant
CNA
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