Susan Fagnano
* ****** *****, **********, ** ****8
*********@*****.*** +1-570-***-****
Objective
Strategic HR leader with over 10 years of experience advising senior business leaders and driving HR initiatives that align with organizational goals. Proven ability to foster inclusive cultures, resolve complex business issues, and implement best practice-based HR solutions to enhance employee engagement and organizational effectiveness.
Core Competencies
Strategic HR Consulting
Leadership Development & Coaching
Change Management & Culture Building
HR Policy & Compliance Expertise (COBRA, GDPR, ACA, ERISA, HIPAA)
Talent Acquisition & Management
Risk Mitigation & Employee Advocacy
HR Metrics, Analytics & Insights
Vendor Relations & Program Management
Professional Experience
Director of Benefits
Gerresheimer Glass – Vineland, NJ
April 2022 – January 2024
Partnered with leadership to design and implement benefits strategies aligning with business goals.
Provided expert consultation on compliance, mitigating risks, and ensuring adherence to global standards (COBRA, GDPR, ACA).
Delivered data-driven insights and solutions to optimize employee programs and engagement.
Managed and developed a high-performing US Benefits team.
Director of Human Resources
BreadPartners – Cinnaminson, NJ
August 2021 – March 2022
Acted as a trusted advisor to senior leadership, developing HR initiatives that supported organizational objectives.
Implemented HRIS upgrades (from ADP Run to Workforce Now) to streamline processes and improve analytics.
Fostered inclusive workplace culture through strategic talent acquisition, onboarding, and employee engagement initiatives.
Enhanced risk management practices and resolved complex HR issues.
implementation (ADP to Paylocity), improving efficiency and reporting accuracy.
Partnered with leadership to anticipate and address future HR needs using data and trends.
Human Resource Manager
Aveanna Healthcare – Williamsport, PA
July 2019 – April 2021
Developed and executed HR programs aligned with strategic business needs.
Built strong partnerships with senior leaders, providing coaching and actionable recommendations to improve management practices.
Ensured compliance and mitigated risk through robust legal and procedural adherence.
Human Resources Corporate Manager
PA Treatment & Healing – Williamsport, PA
August 2016 – July 2018
Directed organization-wide HR processes, including performance and talent management, policy interpretation, and recruiting strategies.
Led HRIS system changes and enhancements.
Reported to a Board of Directors (non profit)
Led leadership team
Purchasing Manager
Montgomery Plumbing – Montoursville, PA
March 2015 – May 2016
Enhanced operational efficiency by managing budgets and procurement for multiple sites.
Human Resource Generalist
Precision Drilling – Trout Run, PA
October 2013 – December 2014
Provided HR expertise in employee relations, onboarding, and benefits
Payroll and benefits
Travel arrangements
Education
Pennsylvania College of Technology – Williamsport, PA
Technical Skills
HRIS Platforms: Paylocity, ADP Workforce Now, SAP, Workday
Data Tools: Microsoft Excel, HR Analytics, CRM Systems
Compliance: HIPAA, COBRA, GDPR
Other: Vendor Management, Succession Planning, Employee Orientation
This version highlights your strategic partnerships, leadership, and HR insights, aligning closely with the job description. Let me know if additional tweaks are needed!