Customer Service Insurance Agent

Serene Franklin

**** ******* *****, ***** *******, US, 75052, 214-***-****, ***********@*****.***

Professional summary

Insurance professional with a focus on customer service and operations, leveraging analytical skills to enhance client satisfaction and decision-making. Proficient in claims processing, Medicare plan selection, and inventory management, with a proven track record of improving workflow efficiency and client understanding. Committed to utilizing strong communication and problem-solving abilities to drive results and foster informed healthcare choices. Employment history

Licensed Insurance Agent, Aug 2024 - Nov 2024

Everise: UnitedHealthCare

GES Operator B, Mar 2024 - Aug 2024

Frito Lay Inc

Insurance Agent, Jun 2023 - Jan 2024

True Coverage (Burnett’s Staffing)

Insurance Adjuster Assistant, Jan 2023 - Jun 2023

Pilot Catastrophe, Richardson, TX

Shipping & Receiving, Aug 2022 - Jan 2023

Literati Inc, Arlington, TX

Delivery Driver, 2024 - Present

JMJ Delivery LLC., Mansfield, Texas

Education

High School Diploma, Aug 2018 - May 2022

South Grand Prairie High School, Grand Prairie, TX Conducted needs assessments to match clients with suitable Medicare plans, improving satisfaction. Clarified Medicare options, enhancing client understanding and decision-making. Utilized analytical skills to assess client needs, ensuring optimal plan selection. Explained plan differences, aiding clients in informed choices and boosting enrollment rates. Guide seniors through complex Medicare decisions by providing clear comparisons of plan benefits, fostering informed healthcare choices

Loaded and unloaded pallets efficiently, ensuring timely delivery and order accuracy. Utilized technology for precise case selection, enhancing workflow and reducing errors. Collaborated with team to streamline loading processes, improving operational efficiency. Resolve employee benefits claims and eligibility queries, enhancing satisfaction and efficiency. Managed comprehensive benefits enrollment procedures, verifying eligibility criteria and maintaining accurate documentation for compliance

Scheduled appointments, ensuring policyholder presence for adjuster visits Prepared adjuster with necessary tools and directions for efficient damage assessment Enhanced coordination between adjusters and policyholders for seamless evaluations Picked and packed orders, ensuring safety and quality standards were met. Prepared and loaded shipments, maintaining inventory accuracy. Counted and verified product quantities, ensuring condition compliance. Sort and load packages for accurate delivery, ensuring safety and efficiency. Operate delivery vehicles to meet schedule, enhancing timely deliveries. Provide professional customer service, addressing inquiries and resolving issues. Adhere to safety protocols, minimizing risks and ensuring compliance. Contribute to team efficiency, supporting seamless logistics operations. Courses

Food Safety Certification, Mar 2022 - Mar 2024

Food Handlers

Property and Auto Insurance Certification, Jan 2023 State Farm

Skills

Customer Service, Insurance, Sales, POS Systems, Inventory Management, Claims Processing, Medicare, Order Processing, Quality Control, Time Management, Active Listening.

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