Customer Service High School

Cynthia Garley

Victoria, TX ********.******@*****.*** 361-***-****

EDUCATION: High School Diploma from Stroman High School SKILLS:

• Customer Service

• Training

• Negotiation

• Business

Development

• Public Speaking

• Prospecting

• Cold Calling

• Business-to-Business

(B2B)

• Leadership

• Sales Presentations

• Customer Service

• End User Computing

PROFESSIONAL EXPERIENCE:

Lincoln Heritage Oct. 2020 - Current

Licensed Agent, Victoria, TX

Responsible for expanding the company’s book of business by selling Final Expense insurance to new and existing customers.

• Cold Calling

• Customer Service

• Prospecting

• Track and identify areas of improvement

• Present and sell insurance policies to new and existing clients

• Develop and calculate suitable policies based on client needs

• Comply with insurance standards and regulations

Quality Maid Service Dec 1987– Current

Founder/Owner, Victoria, TX

Founder and Operator of full-time maid service for over 30 years. Clients include the University of Houston Victoria, Golden Corral, Luv Mobile homes, and more.

• Help sign and maintain clients, appointment scheduling, sales presentations payroll, and marketing

• Cold Calling

• Ran sales presentations for prospects considering service

• Customer Service

Nancy O’Conner Executive Housekeeper Jan 1980 – Dec 1987 Sales Executive, Victoria, TX

Responsible for leading the housekeeping team and making sure duties are completed daily.

• Head house-keeper

• Trained staff on cleaning duties and how to properly communicate and serve our bosses and their guests

• In charge of the daily task list being completed by each person on staff Detar Hospital Dec 1979 – Dec 1980

Texas Café Aid, Victoria TX

Helped take orders, managed customer needs, and provided customer service to anyone needing their order taken.

• Customer Service

• Order Taking

• Managing proper communication and giving empathy to those grieving Victoria Independent School District Feb 1977 – Dec 1979 Student Service, Victoria, TX

Helped keep students updated on new information, registration, and any other news.

• Serving student and staff needs proactively and on demand

• Helping students stay organized and prepared for their current and upcoming school terms

• Directed students to the appropriate party when problems arose

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