Customer Service Client Relationship
Resume:
Resume
Zaynah Mclagonn
**********@*****.***
Professional summary
Dynamic and results- oriented professional with a continuing education in business management. With 7+ years of experience in customer service, 3+ years of sales and supervision experience, also including 3 years in healthcare along with behavioral management for adults/children. Skilled in negotiation, analysis and client relationship management. Strong attention to detail and the ability to thrive in fast paced environments. Always having a passion for delivering exceptional service and driving client satisfaction and looking to further my career in doing so, as to why I am ready to excel in greater customer service/sale opportunities.
Skills
● Customer Service
● Management/supervision
● Excellent communication skills
● Time Management
● Business skills
● Sales
● Attention to details
● Market knowledge
● Negotiation
● Ethics and integrity
● Problem Solving
● Critical thinking
● Adaptability
● Computer/Technology literacy and proficiency
● Organizing documents, materials and more
● Behavioral Management Services
● Early child development/ special needs
● Mental flexibility
● Providing care
● CPR certified
● Travel readiness
● Observation Skills
Work experience :
Behavior framework: Registered Behavioral Technician : December 2022-may2024
● Develop strong relationships with patients, colleagues, and families
● Communicating with parents, clients and colleagues about goals, achievements, schedule changes and updates.
● Multitasking goals, achievements, observations, and inputting data each session.
● Listening and reasoning skills.
● Remaining professional in stressful situations.
● Travel with client’s to appointments and outings.
● Make daily schedules and reminders.
● Organize materials
● Attend weekly meetings to discuss progress and data
● Outline and graph data
2
● Direct Observations
● Redirecting and Monitoring Clients
● Manage behaviors, scheduling, time, data, etc.
● Apply required signature for daily completion
● Attention to detail for documentation and observations
● Supervise my clients
Verizon sales associate: May 2022- October 2023
● Collaborated with team members to ensure a positive experience for all customers.
● Assisted customers in selecting and purchasing wireless devices, accessories, and service plans.
● Provided expert product knowledge and demonstrated features and benefits to customers.
● Achieved and surpassed monthly sales targets by actively engaging with customers and upselling additional products and services.
● Resolved customer inquiries, complaints, and technical issues in a timely and professional manner.
● follow up on existing clients
● Schedule appointment to assureVerizon equipment home installation
● Collect payments .
Cadia healthcare nursing/rehab activities manager, receptionist, appointment scheduler: May 2020-feb2022
● Communicate to residents and guest
● Assistresident and their families
● Working well with others to perform daily task
● Attend meetings 2-3 meetings weekly
● Budgeting
● Collecting payments
● Supervising
● Client relationship management
● Negotiation and effective communication to staff, residents and families
● Critical thinking and problem solving for daily task needs
● Time management for meetings and appointments
● Design programs, charts, and newsletters
● Input important informational data into computer daily
● Make appointments for virtual and in person visitation for family/friends
● Take clients to appointments and bring important documents to nursing staff
● Receptionist skills such as faxing, emailing, printing, answering and transferring calls, and data input
● Attend /plan outings
● Regulate and help transition room comfortability
● Schedule meets for residents to resolve complaints or any concerns Whole Foods martlet and Amazon Prime : May 2017-December 2019
● Payment collection
● Shopping for items for packaging
● Knowledge of products
● Greeting customers
● Making sure payments are accurate and correct
● Use of technology
Education:
● Springbrook high school graduate- Silver Spring, MD 2015-2019
Child development courses
■ Assisting children learn different activities in classroom
■ Creating lessons/objectives for children to learn
● Continuing education at Montgomery college for business
● Registered Behavioral technician 2022
3
● Completed Life insurance course
● Looking to forward my education in sales
References:
Available upon request
Contact this candidate