Employee Relations Customer Service
Resume:
Melissa Bailey LinkedIn
**********@*****.***
Expertise in quality management, employee relations and business continuity
Administrative Strategies Continuous Improvements Collaborative Relationships
Multifaceted and results-focused professional offering strong qualifications in business administration, human resource operations, and legal regulations for industry leading organizations. Adept at driving HR excellence, best-fit solutions, corporate agendas, and program audits to meet positive business outcomes while maintaining the highest standards of customer service. Proven success in managing multiple shifting priorities while achieving concise reporting, training requirements, team performance and administrative efficiency in deadline-driven environments.
Areas of Key Emphasis
Compliance & Confidentiality
Team Development & Training
Financial Analysis & Forecasting
Budget & Expense Control
Recruitment & Payroll
Data Integrity
Project Scope Planning
Reporting & Staffing Levels
Tax Regulations and Processes
Dynamic Leadership Profit Generation
Strong Organizational Skills
Problem Resolution
Accounting & HR Principles
High Attention to Details
Technological Proficiency: MS Office & Adobe Suite, Epic, QuickBooks, and ADP.
And
Professional Experience
S and P Digital Data Cleveland OH May 2, 2022 – January 3, 2024
Sales Manager and Subject Matter Expert
Coaching and developing master sales agents.
Liaising with the HRM to ensure accurate and complete processing and payments of payrolls.
Attaining all approvals for processing and distributing the payrolls.
Training new employees in areas of my expertise.
Entering data into the accounting database, recording entries on spreadsheets for record-keeping, and ensuring data accuracy and integrity
Making adjustments in employee pay for and errors that may have occurred.
URBAN RECYCLING & DEMOLITION – Cleveland, OH 2017 – 2019
Human Resources Manager/Payroll Specialist
Facilitated and led HR functions, employee relations, invoice/billing management, and business administration for a demolition contracting company.
Integral in establishing company culture as this was a new company, new to the community.
Instrumental in managing a $200K budget while processing payroll for 50 employees, reducing labor costs by $25K, responding to correspondences, and maintaining client records/accounts.
Screened candidates and conducted interviews and surveys using various reliable recruiting and selection tools/methods to filter candidates within the scheduled timeline to ensure that candidate aligns with company culture.
Restructured the company’s benefits compensation system by reducing premium costs to employees.
Performed general HR activities, including onboarding, employment law compliance, payroll analysis, benefits administration, workers compensation claims, policy enforcement, corrective action, and performance evaluations.
Developed and updated job ads, descriptions, and job specifications. Prepared recruitment materials and posted jobs to appropriate job boards, newspapers, social media, etc.
Established a presence in the community to attract local candidates. Organized employee appreciation and engagement events.
Established a reputation for retaining 20% of the workforce through talent acquisition, employee engagement/recognition, and orientation processes.
Guided basic collection processes, including research, trend analysis, settlements, and disputes.
GREENVILLE INSURANCE & BAIL BOND AGENCY –Shaker Heights, OH 2010 – 2017
Human Resources Manager/Payroll Specialist
Accountable for managing HR & office operations for 50 employees, negotiating contracts, delivering consultative sales, and writing $5 million in bail bonds to fugitives for a premier bail bond agency.
Sent welcome letters, postcards, and gifts to help candidates feel welcomed and a part of the company culture.
Integral in establishing company culture as a new company.
Worked closely with prospective clients, court, and jail personnel to monitor outstanding debts, assess client risk, handle inbound/outbound calls, secure bonds/payments, and identify court dates.
Conducted credit verifications/pre-approvals, collections, and fugitive recovery activities.
Reduced contracted labor expenses by $3K while managing 15 direct reports, team meetings, budgeting, and bookkeeping functions.
Additional Roles: Office Manager – Chuck Brown Bail Bonds & Insurance Agency, Shaker Heights, OH 2005-2010
Education & Credentials
UNIVERSITY OF PHOENIX
Bachelor of Science, Business
UNIVERSITY OF PHOENIX
Associate of Arts, Accounting
RCM PROFESSIONAL ADVISORY PROGRAM
Community Involvement
VOLUNTEER – Boys & Girls Club of America
VOLUNTEER – Sims Raider Assistant Basketball Coach
VOLUNTEER – Chuck Brown Second Chance
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