Restaurant Manager

Mariah Santos

**************@*****.*** 943-***-****

WORK EXPERIENCE

Georgia Aquarium Feb 23’- Sept 24’

Front Desk Clerk Atlanta, GA

• Successfully assisted and resolved guest inquiries and concerns at the front desk daily, contributing to high guest satisfaction rates.

• Communicated professionally with guests via phone, email, and in person to ensure timely and effective responses to all inquiries and requests.

• Managed guest reservations and information using front desk and CRM systems, maintaining accurate records and a streamlined check-in/check-out process.

• Demonstrated strong multitasking and prioritization skills in a busy reception area, offering attentive and friendly service to all guests.

• Consistently met or exceeded service benchmarks, such as prompt response times and positive guest feedback scores.

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SMT Networking Corp June 20’- Dec. 22’

Front Desk Clerk South River, NJ

• Surpassed targets in guest satisfaction and retention, contributing to a welcoming and efficient front desk experience.

• Handled high volumes of guest inquiries daily, ensuring prompt and friendly assistance that maintained a 95% satisfaction rate.

• Skillfully routed incoming calls and directed guests to appropriate services, which reduced wait times and improved response efficiency by 20%.

• Achieved a high rate of call completion (92%), ensuring guests received timely and accurate information.

Skilled in customer service, communication, organization, time management, problem- solving, multitasking, attention to detail, technical skills including Microsoft Office and Google Workspace, phone etiquette, and cash handling

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