Customer Service Restaurant Manager

Sandeep Patial

Saskatoon, S*T*H*, Canada, 639-***-****, **************@*****.***

SUMMARY An accomplished professional who is exceptionally skilled at establishing strong, collaborative relationships with clients, peers, and managers. Experienced with handling sensitive topics and information/communications with integrity, self-motivated with a track record of initiative, open-mindedness, personal responsibility, and ownership of work with accountability. Reputation for overcoming obstacles and making things happen. Proven track record of driving revenue growth with 20-25% annual increases while managing teams effectively.

WORK EXPERIENCE

Dec 2019 – Present

Bar and Restaurant Manager, The Dogg House Bar, Saskatoon

Cultivated a positive atmosphere and ensured exceptional food and service delivery

Monitored inventory levels and efficiently managed supply orders to maintain optimal stock.

Administered payroll, timekeeping, and documentation for onboarding and off-boarding new hires.

Supervised front-of-house staff to ensure adequate coverage and minimize overtime expenditures.

Conducted interviews, and selected, trained, and mentored new team members.

Conceived, instituted, and managed business plans to enhance profitable food and beverage sales.

Jan 2003 – Nov 2019

Manager- Banking Operations HDFC BANK Ltd.-Jalandhar / Chandigarh – India

Accomplishments:

Always reach the assigned responsibilities by using the knowledge of all banking solutions to new as well as existing customers and ensure long-lasting relationship building with clients.

Helping them with their financial goals with the right product by using depth knowledge in the field of retail banking, Business Banking, Lending Operations, and Cash Management Services.

Ensure to exceed assigned sales goals for the Branch as well as supporting others to achieve their individual sales targets.

Promote as well as manage the service of the Bank’s digital products like Online banking and commercial net banking.

Always driven to succeed hence performed the operational duties at the branch and actively used time management skills, so that timely solutions should be made available to the customer without any impact.

Ensuring that all transactions are done as per the bank’s guidelines while ensuring adherence to KYC, AML/ATF policies and regulations.

Ensure to follow through on the end-to-end completion/implementation of the designated customer service activities like transfers, transaction processing etc.

Review the daily operations and resolve or recommend the process improvement, wherever required.

Completed the required license as well as certification from time to time objective of the bank can be achieved with joint efforts.

Achievements: Always rated as T1 or T2 (Top 2 ratings) in annual appraisal ratings.

Jan 2002 – Jan 2003

Personal Banker, HDFC BANK Ltd.- Jalandhar INDIA

Accomplishments:

Primary responsibility is to provide customer service on daily banking needs related to their accounts, Saving a/cs, Current a/cs, Lending, Credit cards, and other banking-related queries, while utilizing well-established procedures.

Identify opportunities and succeed in meeting and Identify opportunities and exceeding sales targets (for Deposits, Lending, Cards, and Referrals) by helping members meet their financial goals.

Demonstrate basic knowledge of our current investment/retail banking services including lending and business lending referrals, business solutions, and other products; and relevant policies and legislation by regularly reviewing the literature, and attending meetings and training sessions.

Conduct meeting with new and existing members to identify their needs, goals, and objectives. Meet the needs of members by offering sound advice that takes into consideration their total financial situation and life cycle.

Identify, solicit, and close sales opportunities; offer appropriate Bank products and services to members in response to stated needs, as well as in response to clues indicating unstated needs.

Communicate product and service information, utilize fact-finding questions and professional responses to address objections; ask for the business.

Achievement: Achieved 124% of the annual target in the very first year.

Jul 1995 – Dec 2001

Executive- Foreign Exchange, Tata Finance Amex Limited, Jalandhar

Executed marketing and sales initiatives for traveller cheques and foreign currency.

Managed cash counter operations and provided exemplary customer support.

Assisted the branch manager and gained business acumen through effective client acquisition.

Nurtured relationships with clients to deliver comprehensive support.

Achievements: The said branch stood as No-1 in Sales for continuous 3 consecutive years in Pan India ( 1998/1999/2000)

EDUCATION

May 1992 – Mar 1995 Himachal Pradesh University

Bachelor of Science

Hamirpur, India

REFERRAL AVAILABLE AS AND WHEN REQUIRED

LANGUAGES

English / Hindi / Punjabi

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