Customer Service Operations Manager

316-***-****

*************@*****.***

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Jamie Luallen

Objective

Motivate and results-driven professional seeking a career that leverages my passion for delivering exceptional service, fostering relationships, and driving performance in a high energy environment. I aim to apply my skills to contribute to the success of a forward-thinking organization.

Professional Experience

The Plastic Surgery Center - Patient Coordinator

● Maintaining exceptional customer service, lasting first impressions, inbound, Outbound calls

● Handling multiple different providers daily with active listening, adept problem-solving abilities, sensitivity to patient’s privacy, while attention to detail and empathy.

Shine Bright Cleaning Services - Operations Manager

● Construction project cleaning Coordinator

● Managed team operations, streamlined company policies and training programs.

● Improved customer retention by 60% through exceptional service and operational improvements.

● Earned consistent praise for work ethic and attention to detail from Clients and colleagues alike.

Jamie Styles Me Salon - Cosmetologist Inside Sola Salon

● Chuck Caro, Scott Vanderhooven. Caro Property management

● Established consistent monthly revenue growth of 6%

● Delivered 25% in growing sales annually

● Provided services to over 100 regular clients.

Previously worked

ITC, MCI, Cox Communications

Currently working at PSC,

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Attending Indiana Wesleyan University Online

Bachelors - Business Administration

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