Front Desk Customer Service
Resume:
Kimberly Cotto
************@*****.***
EXPERIENCE
Ruff Roofing Inc.
Houston, Texas
Call Center Representative April 2024 – Present
● Respond to inbound and outbound (600-800 calls
daily) customer inquiries, resolving issues efficiently and providing timely solutions.
● Create detailed reports for clients regarding roofing conditions, maintenance needs, and repair
recommendations.
● Maintain accurate records of customer interactions, transactions, and feedback using CRM software.
● Conduct follow-up calls to ensure customer
satisfaction and address any additional concerns
.
Best Western Plus-Cotton tree Inn
Sandy, Utah
Front Desk Operator May 2023 – April 2024
● Managed front desk operations, including reservations, guest inquiries, and data entry (99% accuracy rate)
● Collaborated with colleagues and management to
maintain high standards of service and resolve guest issues promptly (95% guest satisfaction rate)
● Demonstrated strong time management and computer skills, effectively handling credit card authorizations and maintaining reservation records
● Attained one of the highest guest review ratings for front desk service.
Burlington
Charlottesville, Virginia
Sales Associate
December 2022– May 2023
● Provided outstanding customer service as a cashier, consistently achieving the fastest checkout times
among team members (average checkout time: 2
minutes)
● Worked collaboratively in a team environment to meet customer needs, including product allocation and
restocking during busy night shifts
● Maintained a perfect customer service score through surveys, recognized as the top performer in the store. EDUCATION
GED
Status: Complete
Dec 2023
SKILLS
● Customer Service
● Attention to Detail
● Microsoft Office
● CRM Software
● Teamwork
● Time Management
● Strong adaptability
● Organization
● Conflict Resolution
● Communication (verbal and written)
● Leadership
● Interpersonal Communication
● Data Analysis
● Critical Thinking
LANGUAGES
Spanish, English
Contact this candidate