Customer Service Banquet Manager

Lea Garcia

***Pleasant Views Dr, Bernalillo, New Mexico (NM) 87004 505-***-**** *********@*****.***

Professional Summary

Objectives; Friendly, dedicated individual with over fifteen years of Server Bartend experience and excellent customer service skills. Searching for a Server, Bartender, Manger, or customer service position. Three years’ experience as Banquet manager. Over a year experience as Front of House manager, seasoned with history of success in all areas of restaurant operations. Hardworking and resourceful with attention to detail and organized nature. Ready to take on new challenges. Experienced in putting contracts together. Great with email and telephone communication.

Skills

Organized and efficient server

Quick problem solver

Thrives in fast-paced environment

Customer service

Marketing

Problem solver

Selling

Scheduling

Operations

Consulting

Sales and marketing

Staff management

Verbal and written communication

Contract Management

Employee scheduling

Work History

Server/Banquet Manager, 03/2016 to 05/2020

Yanni's & Lemoni Lounge – Albuquerque, NM

Work in the front of the business taking orders, serving food and drinks, and removing dinnerware from the table in a timely manner.

Banquet Manager reasonability's- Marketing and selling conference and banqueting facilities.

Briefing staff and checking the room set-up before the event.

Oversaw timeliness and quality of food delivery at high-volume events.

Managed budgeting and invoicing for both large and small-scale events.

Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates

Server, 11/2013 to 04/2024

Casa De Benavidez – Albuquerque, NM

Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers.

Kept updated knowledge of menu and chef specials to provide recommendations according to tastes and specific allergies.

Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.

Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

Server, 07/2011 to 07/2013

Hyatt Regency Tamaya – Bernalillo, New Mexico (NM)

Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.

Delivered orders in timely manner and corrected all issues to ensure guest satisfaction.

Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.

Helped customers place orders, explained menu items and suggested appropriate options for food allergy sufferers.

Education

High School Diploma: 2018

Abq Charter Academy High School - Albuquerque, NM

Certifications

Safe's certification: Food Handling

safe's certification: Alcohol

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