Customer Service Call Center
Resume:
Sirri Gwendoline
Greenville, SC, *****
*****************@*****.***
PROFESSIONAL SUMMARY
Dedicated customer service professional with over 5 years of experience in call center environments and sales. Proven track record in connecting with customers, resolving issues, and building rapport. Committed to providing exceptional service and creating meaningful connections. Well-versed in GAAP, ledger updates and report writing. Exceptional interpersonal, communication and multitasking abilities.
SKILLS
Customer Service
Excellent Communication Skills
Relationship Building
Problem Solving & Conflict Resolution
Time Management & Multitasking
Team Collaboration
Proficient in MS Office Suite
WORK HISTORY
Customer Care Representative
Alight Solutions - Greenville, SC 01/2023 – 02/2025
Handled a high volume of inbound calls from our client’s employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, and payroll.
Processed transactions such as health enrollments, tax and direct deposit updates, 401k withdrawals or contributions, and retirement elections.
Initiated outbound calls to update customers on pending cases or other topics.
Leveraged computer navigation skills to navigate a robust set of tools/systems - toggle between multiple screens, systems, and applications to provide answers and support while also managing a live interaction with the customer.
Easy line Specialist,
TD Canada Trust – Toronto, ON 05/2021- 12/2022
Provided customers with the best solutions and offered guidance on how TD's digital assets can further help them meet their needs, now and in the future, using knowledge gained about TD’s products and services.
Delivered outstanding service and/or sales support with minimal to moderately complex transactions related to financial products and services with the aim of providing complete and correct solutions the first time.
Played a key role in addressing customers concerns and be accountable for problem solving and/or raising matters to the appropriate people.
Worked towards achieving set goals while being an ambassador for innovation by offering legendary experiences and trusted advice to customers.
Worked effectively as a team, used, and learned from each other's knowledge and supported co-workers to resolve customer issues and improve efficiency.
Sales and Customer service agent 08/2019 to 03/2021
GLM Marketing – Montreal, Qc
Provided primary customer support to internal and external customers.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Offered advice and assistance to customers, paying attention to special needs or wants.
Responded to customers requests for products, services, and company information.
Recommended products to customers, thoroughly explaining details.
Answered customer telephone calls promptly to avoid on-hold wait times.
Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
EDUCATION
Diploma in Accounting
Seneca College, Toronto Canada 12/2021
Bachelor’s degree in accounting
University Institute of the Coast, Douala, Cameroon 06/2019
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