Customer Service Inventory Control

MARIAM ALI

832-***-**** • Houston, Texas • ******.*******@*****.***

OBJECTIVE

I am an energetic and personable bartender and server with over 3 years of experience delivering exceptional service in fast-paced, high-volume settings. I am adept at crafting innovative cocktails, upselling menu items, and creating a welcoming atmosphere for guests. I am now seeking to leverage my expertise and passion to contribute to the success of your company EXPERIENCE

Torchy’s TacosHouston, TX

Bartender

March 2024 - January 2025

• Increased alcohol sales by 75%.

• Received bartender of the month for 8 months in a row.

• Received appreciation and recognition from Torchy’s Tacos CEO due to multiple calls to corporate complimenting my service.

• Provided high-quality customer service, taking orders, making recommendations, and ensuring a positive guest experience.

• Mixed and served a variety of cocktails, beers, wines, and non-alcoholic beverages according to standard recipes and customer preferences.

• Managed a full bar in a busy environment, including inventory control, restocking supplies, and maintaining cleanliness.

• Prepped mixes such as sweet and sour, sugar water, and purees and prepped garnishes for each shift.

• Worked weekend nights with

• Handled cash, processed payments, and balanced cash register at the end of each shift.

• Worked collaboratively with kitchen and service staff to ensure efficient and accurate order delivery.

• Maintained up-to-date knowledge of drink trends, local craft beers, and seasonal specials.

Texas RoadhouseHouston, TX

Server

January 2022 - March 2024

• Greeted and seated customers, took orders, and provided detailed information about menu items and specials.

• Delivered food and beverages promptly and accurately while adhering to food safety standards.

• Managed a section of up to 3 - 5 tables that were 4-6 top, ensuring attentive service and timely follow-ups.

• Demonstrated strong multitasking skills in a high-volume, fast-paced environment.

• Resolved guest complaints in a positive manner, ensuring customer satisfaction and repeat business.

• Maintained a clean and organized dining area, including tables, utensils, and menus.

SKILLS

• TABC Certification

• Food Handlers Certificate

• Serving

• Bartending

• Customer Service

• Upselling

• Food Safety

• Teamwork

• Fast-paced

• Attention to Detail

EDUCATION

Lonestar College; Dental Hygienist (current student)

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