Time management Customer service Communication Active listening

Joselyne Nahimana

Red Oak, TX ***** 214-***-**** ********.**********@*****.***

Objective

I am an enthusiastic and self motivated person looking to showcase and improve my skills. I am a timely, punctual and hard working professional. I am dedicated to getting the job done correctly at a timely and directional manner.

Experience

Crew Member/Shift Manager KFC Red Oak October 2019 – May 2022

•Delight our guests in front of the house by optimizing guest experience, handling cash, cleaning, and maintaining food safety.

•Run the engine that is middle of house by managing food prep and cleaning, with top communication, speed & accuracy, all whilst maintaining food safety.

•Create that finger lickin’ chicken by preparing food, cleaning, communicating with your team, and maintaining food safety.

TRANSFERRED SHIFT MANAGER KFC WAXAHACHIE MAY 2022 – NOVEMBER 2022

•As a Shift Supervisor, you will have direct ownership of the results of your team and how you can impact the guest experience and the restaurants’ success

•Support the Restaurant General Manager in restaurant goals related to building and developing the team, operations metrics and profitability

•Effectively communicate goals, promotions, business updates, etc.

•Provide a top-notch guest experience that includes friendly interactions, a clean restaurant and hot & fresh meals

•Lead the overall positive and collaborate family environment

CREW MEMBER TE’JUN TEXAS CAJUN RED OAK NOVEMBER 2022 – OCTOBER 2023

•Maintain a clean, organized, and welcoming dining environment.

•Collaborate with management to enhance operational efficiency and guest satisfaction.

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Online Personal shopper Walmart Waxahachie October 2023- December 2024

•Assist customers by picking items to fulfill online orders

•Dispense orders to customer and/or drivers for pickup and delivery orders

•Package and palletize orders for delivery directly to customers

•Stage, organize, and locate orders for efficient storing and dispensing

•Maintain a clean and organized shopping environment

•Stay up to date on policies and procedures regarding online ordering • Collaborate with team members to achieve sales targets

BARISTA STARBUCKS DALLAS SEPTEMBER 2024 – Present

Customer service: Greeting customers warmly, taking orders accurately, and providing personalized recommendations.

Beverage preparation: Following recipes to consistently craft quality coffee drinks like lattes, cappuccinos, macchiatos, cold brews, and more, including attention to detail like latte art.

Food service: Serving prepared food items like pastries, sandwiches, and other snacks.

Cash handling: Accurately processing payments and following cash handling procedures.

Store maintenance: Keeping the store clean and organized, including equipment sanitation and restocking supplies.

Product knowledge: Staying updated on the Starbucks menu, including seasonal items, and being able to explain different coffee blends and brewing methods to customers.

Teamwork: Collaborating with other baristas to ensure smooth operations during peak hours.

Skills

• Leadership

•Customer service

•Communication

•Cash Handling

•Active listening

•Time Management

•Problem solving

•Inventory Management

•Adaptability

•Teamwork

•Employee scheduling

•Strategic planning

Education

GED IN HIGH SCHOOL JUNE 2021 RED OAK, TX

ASSOCIATE'S IN ARTS AUGUST 2024 NAVARRO COLLEGE, WAXAHACHIE, TX

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