Customer Service Representative

Avemaria Andrew

Houston, TX *****

************@*****.***

+1-832-***-****

Diligent Customer Service Representative with proven technical abilities, consultation skills, and attention to detail. Easily

understands customers' concerns and fields wide range of inquiries with excellent resolution record. Maintains detailed,

accurate documentation of all activities.

Work Experience

Home Health Aide

Visiting Angel-Houston, TX

January 2020 to Present

• Helped home-bound individuals maintain dignity by assisting with personal hygiene and care needs.

• Supported individuals with advanced conditions such as Alzheimer's and Parkinson's.

• Avoided dangerous bed sores and new infections through constant attention to patient needs.

• Kept client treatment on-track by consistently administering prescribed medications.

• Updated records continuously with patient vitals, behaviors and symptoms. Front Desk Receptionist

Holiday Inn Express & Suites-Houston, TX

April 2017 to November 2019

• Fielded incoming telephone calls to answer questions, direct callers, and take messages for staff.

• Organized efficient, easily accessed file system for digital and physical records.

• Input and classified business data in [Software] for storage, retrieval, and archiving.

• Maintained schedule of appointments by notifying staff of arrivals and upcoming meeting times. Customer Service Representative

Walmart-Houston, TX

February 2014 to December 2016

Contributed to billing accuracy by determining charges for services requested, collecting deposits, and arranging

long-term payment plans.

• Resolved issues based on thorough investigations of concerns.

• Answered [Number] inbound calls each day to handle various concerns, set appointments, and close sales.

• Followed up with customers to offer additional support and check resolution satisfaction. Education

Associate in science

Houston community college - Houston, TX

July 2020

Skills

• Microsoft Word

• Power Point

• Positive attitude and good

• Details oriented

• Time management

• Planning

• Customer service

• Microsoft Office

• Negotiation

• CRM software

• Analysis skills

• Marketing

• Salesforce

• Organizational skills

• Medical receptionist

• Customer service

Certifications and Licenses

Driver's License

CPR Certification

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